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[Q] US GSM Moto G won't work on AT&T

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shlurpee
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Default [Q] US GSM Moto G won't work on AT&T

Hi guys,

Just got my Moto G from Amazon. Upgrading from a SG2 skyrocket. Went to AT&T store to get a micro SIM. Before leaving the store I made a test call, worked perfectly. When I got home I wanted to test the HSPA+ speeds. It won't connect to mobile network. Called AT&T and they said the IMEI is not recognized in their system as a phone, and as such, will not be assigned a data plan. I called Motorola and they said since I bought it from Amazon, only Amazon can help me.

So I requested a new unit from Amazon, but then I got thinking...is there a way to fix this without having to return it? I don't want to go back to my SG2 for a week while I wait.

As a secondary note, I had my SG2 look for the Moto G via bluetooth and it was recognized as "XT-######". I thought that was strange that it wasn't called Moto G or something similar.

Any help or ideas?

Thanks,
D.
 
romuloxiii
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Have you checked the APN settings?

Sent from my XT1032 using XDA Premium 4 mobile app
________________________________
Device: Moto G xt1032 |16 GB | Global
ROM: Unofficial CyanogenMod 11
 
Jooosty
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I'm on AT&T with a Motorola shipped device. Everything is fine here.

Sent from my MOTO G!!!
HTC ULTIMEIGHT!
 
shlurpee
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Originally Posted by romuloxiii View Post
Have you checked the APN settings?

Sent from my XT1032 using XDA Premium 4 mobile app
Nope. I know where the APN settings are, but I don't know what I'd be looking for.
 
plmiller0905
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I'm on AT&T with a Motorola shipped device. Everything is fine here.

Sent from my MOTO G!!!
Same here.. Check your APN settings

Sent from my XT1034 using Tapatalk
 
ztmike
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Originally Posted by shlurpee View Post
Nope. I know where the APN settings are, but I don't know what I'd be looking for.
You need to find out what AT&T's APN settings are (Or whatever carrier you're using) and double check if they match with the one you've chosen on your phone.

Sent from my XT1034 using Tapatalk
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shlurpee
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Originally Posted by ztmike View Post
You need to find out what AT&T's APN settings are (Or whatever carrier you're using) and double check if they match with the one you've chosen on your phone.

Sent from my XT1034 using Tapatalk
Sweet!!! Thanks. after a few google's I found what I needed. Now it's working just fine. thank you!!
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Jooosty
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Sweet!!! Thanks. after a few google's I found what I needed. Now it's working just fine. thank you!!
The sweet feel of victory and success

Sent from my MOTO G!!!
HTC ULTIMEIGHT!
 
deepen915
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Originally Posted by shlurpee View Post
Hi guys,

Just got my Moto G from Amazon. Upgrading from a SG2 skyrocket. Went to AT&T store to get a micro SIM. Before leaving the store I made a test call, worked perfectly. When I got home I wanted to test the HSPA+ speeds. It won't connect to mobile network. Called AT&T and they said the IMEI is not recognized in their system as a phone, and as such, will not be assigned a data plan. I called Motorola and they said since I bought it from Amazon, only Amazon can help me.

So I requested a new unit from Amazon, but then I got thinking...is there a way to fix this without having to return it? I don't want to go back to my SG2 for a week while I wait.

As a secondary note, I had my SG2 look for the Moto G via bluetooth and it was recognized as "XT-######". I thought that was strange that it wasn't called Moto G or something similar.

Any help or ideas?

Thanks,
D.
wait it's not recognized as a smartphone by AT&T? You may have just answered my question! I was looking everywhere to confirm this. I want to get the G for my mom to use on her line, she has a data block, I don't want to use data. So can you confirm this?
 
shlurpee
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Originally Posted by deepen915 View Post
wait it's not recognized as a smartphone by AT&T? You may have just answered my question! I was looking everywhere to confirm this. I want to get the G for my mom to use on her line, she has a data block, I don't want to use data. So can you confirm this?
Just replied to your thread. It won't work. AT&T eventually recognized that it was s smartphone trying to connect to the network. They put me on a pay-as-you-go data plan at $2/mb.

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imei, mobile network, moto g
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