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HELP: Unable to return defective note (box missing)

OP Kimo377

20th February 2014, 07:11 AM   |  #1  
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I bought an open box note 10.1 a month ago but it turned out to be defective (screen frequently unresponsive on wake up) . I tried to replace it but they told me they need the box because it has the serial number. I lost the box but the serial is already stored on the device. My question is:1- Do they have the right to refuse replacing the device for not having a box 2- What should I do in this situation?

P.S I have one year warranty.
Last edited by Kimo377; 20th February 2014 at 07:16 AM.
20th February 2014, 10:58 AM   |  #2  
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Where did you buy it? Seems most notable retailers, (bestbuy, frys, staples..etc) would have mo problem so long as you are within your return window. Although sometimes those items can be sold "as is". It would state in your reciept. It seems like a simple conversation with the manager would solve the problem.

Worst case, just have Samsung give you an RMA. I'm sure they will have no problem with that.

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20th February 2014, 03:10 PM   |  #3  
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Just a suggestion, always keep the original box at least until the end of the warranty period. Besides that, contact samsung, if the retailer won't do anything you can always just request service.

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20th February 2014, 04:44 PM   |  #4  
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Quote:
Originally Posted by Serinety

Where did you buy it? Seems most notable retailers, (bestbuy, frys, staples..etc) would have mo problem so long as you are within your return window. Although sometimes those items can be sold "as is". It would state in your reciept. It seems like a simple conversation with the manager would solve the problem.

Worst case, just have Samsung give you an RMA. I'm sure they will have no problem with that.

Sent from my SM-P600 using Tapatalk

I bought it from souq.com. I've already passed the return window (2 weeks) but still have 11 months in warranty.
20th February 2014, 04:46 PM   |  #5  
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Quote:
Originally Posted by mattyp92

Just a suggestion, always keep the original box at least until the end of the warranty period. Besides that, contact samsung, if the retailer won't do anything you can always just request service.

Sent from my SCH-I545 running Hyperdrive RLS14 using XDA Premium app.

So in case the retailer refused to give me a replacement, how can I contact samsung about it? and how easy is it to get a replacement?
20th February 2014, 06:06 PM   |  #6  
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Quote:
Originally Posted by Kimo377

So in case the retailer refused to give me a replacement, how can I contact samsung about it? and how easy is it to get a replacement?

You can search how to contact samsung on samsung website, it depend on your country, for US this is the link to find service location http://www.samsung.com/us/support/service/location

Then is up to samsung decide if you need a replacement or a repair.
20th February 2014, 06:19 PM   |  #7  
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serial number is on the back if it isn't worn off. you may need a magnifying glass to read it.
20th February 2014, 06:32 PM   |  #8  
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This does not sound legit.

Via my Note 3
20th February 2014, 06:58 PM   |  #9  
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So they have a 14 day return policy, after 30 days you want to return it, they won't let you and you want to know if they have the right to refuse replacement?

Yes they do, even if you had the original box. You are outside the return period. Now it is up to Samsung to repair or replace under warranty.

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20th February 2014, 07:00 PM   |  #10  
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Quote:
Originally Posted by Kimo377

So in case the retailer refused to give me a replacement, how can I contact samsung about it? and how easy is it to get a replacement?

How old are you.. out of curiosity. You should be pretty capable of figuring out how to contact Samsung without anyone's help. I think we are getting trolled.

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