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Sprint Framily Plan = Smoke & Mirrors

20th February 2014, 09:33 PM |#1  
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Here is the text of the email I just sent to Dan Hesse. The savings you supposedly get from the Framily plan are a joke.

I recently jumped on the Framily plan bandwagon for my 6 lines of service to take advantage of the savings that are advertised all over Sprint.com. I actually started to convince my friends and relatives that they should move to Sprint for this fantastic deal.

Then when I inquired about adding a new line to the Framily plan and found out that there are no discounts on equipment I slammed on the brakes and reversed my feelings. Then I additionally found out that my existing lines would no longer be eligible for discounted equipment. Now I am feeling really deceived.

So the end result of the Framily plan hoax is that the monthly savings you supposedly get are the direct result of losing the discount on new line/renewal equipment. I am so angry about this that I will most certainly move back to the plan I was on previously and since 5 of my 6 lines all expire in the next 6 months I will probably take them elsewhere.

To be the number three carrier and do this to your devoted customers and expect them to help you get new customers shocks and amazes me.

I brought my family's lines to Sprint because they were the best deal for me. I can say that you are now following along the path of money sucking that your competitors have been on for years.

I hope that you get many more of these letters as I will be spreading the word to have everyone I can to contact you about this horrible plan.
Last edited by clshores; 20th February 2014 at 09:38 PM.
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20th February 2014, 10:58 PM |#2  
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I to hate losing discounts on equipment, but Sprint has to make money somewhere. Lower monthly rates (yes, 25 a month for unlimited talk/text 1GB of data is LOW) usually means a higher cost somewhere.

I have an unlimited everything plan for 45 a month on the Framily plan, phone costs 25 a month, but heck, I'll take it! Better than anything Big Red or TMob can do.
21st February 2014, 02:59 AM |#3  
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I will direct your attention to the fine print if you want to be even more upset, particularly the section about data and video streaming.

I'm on mobile, but if memory serves, it basically says that framily plans get bumped down in case of localized high data demand + video streaming is limited to the point of being useless to ease network congestion.

Hesse: data will remain unlimited. Yeah, OK guy.
21st February 2014, 10:54 AM |#4  
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No discounts are applied until you hit 7 users on the plan then you get the $25.00 a month, you can forget about device discounts too. If you want unlimited data add another $20.00 a month which brings the plan higher then what I am paying now for 5 phones. I will keep my family plan I have now, well actual 2 family plans, better deal and new phone every 2 years with discounts and savings...
21st February 2014, 11:29 AM |#5  
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Quote:
Originally Posted by Sezmar

No discounts are applied until you hit 7 users on the plan then you get the $25.00 a month, you can forget about device discounts too. If you want unlimited data add another $20.00 a month which brings the plan higher then what I am paying now for 5 phones. I will keep my family plan I have now, well actual 2 family plans, better deal and new phone every 2 years with discounts and savings...

Just checked my bill, I have 3 lines, and all of them are getting $10 off, making them $45 each. You get more off for each line until they're down to $25 each, IIRC.
21st February 2014, 02:07 PM |#6  
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First of all, for clarification purposes I think it's appropriate to call them "device subsidies" rather than "discounts".

Next, I am not sure what the OP's "big surprise" here is. The Framily plan is a no-contract engagement. As such there are no device subsides provided under it. This isn't any different than any of the other large carriers' no-contract offerings.
21st February 2014, 03:18 PM |#7  
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Quote:
Originally Posted by clshores

Here is the text of the email I just sent to Dan Hesse. The savings you supposedly get from the Framily plan are a joke.

I recently jumped on the Framily plan bandwagon for my 6 lines of service to take advantage of the savings that are advertised all over Sprint.com. I actually started to convince my friends and relatives that they should move to Sprint for this fantastic deal.

Then when I inquired about adding a new line to the Framily plan and found out that there are no discounts on equipment I slammed on the brakes and reversed my feelings. Then I additionally found out that my existing lines would no longer be eligible for discounted equipment. Now I am feeling really deceived.

So the end result of the Framily plan hoax is that the monthly savings you supposedly get are the direct result of losing the discount on new line/renewal equipment. I am so angry about this that I will most certainly move back to the plan I was on previously and since 5 of my 6 lines all expire in the next 6 months I will probably take them elsewhere.

To be the number three carrier and do this to your devoted customers and expect them to help you get new customers shocks and amazes me.

I brought my family's lines to Sprint because they were the best deal for me. I can say that you are now following along the path of money sucking that your competitors have been on for years.

I hope that you get many more of these letters as I will be spreading the word to have everyone I can to contact you about this horrible plan.

I got to tell you, you are whining about nothing. I don't have this plan, but why would you expect device subsidies on a price that low. It obviously isn't a plan for some one that wants a new phone every two years and do the math. You could pay Sprint $30 more a month for your supposed phone upgrade discount which amounts to $720 over 2 years plus the $199 you paid for your discounted phone totaling $919 for you discounted phone. Or pay cash for your phone $600 and save $319 over the same 2 year period. Now, where was your discount? Oh wait there is more, no contract, cheap monthly bill, leave when you want. What are you complaining about.
21st February 2014, 03:26 PM |#8  
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Quote:
Originally Posted by cruise350

I got to tell you, you are whining about nothing. I don't have this plan, but why would you expect device subsidies on a price that low. It obviously isn't a plan for some one that wants a new phone every two years and do the math. You could pay Sprint $30 more a month for your supposed phone upgrade discount which amounts to $720 over 2 years plus the $199 you paid for your discounted phone totaling $919 for you discounted phone. Or pay cash for your phone $600 and save $319 over the same 2 year period. Now, where was your discount? Oh wait there is more, no contract, cheap monthly bill, leave when you want. What are you complaining about.

No argument on most of the points. My biggest complaint is that they don't come out and tell you up front that this is the way it works. It all just seems a little deceiving to me. I will get my first Framily bill soon and I will see what my actual monthly change is and then I will pass judgement on what/if the savings based on a traditional plan will be.
21st February 2014, 03:41 PM |#9  
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Glad to read these issues. I've got 5 family phones still on my Sprint Everything Data Family 1500 and it sounds like I will just stay. I tell everyone that Sprint in OKC is a great wifi use and limited data with partial phone calling. Basically it sucks but with 5 phones my bill is still less than most of the 2-3 smartphone plans of other carriers.

It at least helps when I can't download or even make a call from my house.
Last edited by jtsv; 23rd February 2014 at 04:57 PM.
21st February 2014, 06:41 PM |#10  
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@jtsv. I have the same plan so I think I will stay on it as well. I pay $190 for 4 lines unlimited everything.

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