Attend XDA's Second Annual Developer Conference, XDA:DevCon 2014!
5,739,962 Members 39,575 Now Online
XDA Developers Android and Mobile Development Forum

Help with Moto G Stuck on Boot

Tip us?
 
LFCavalcanti
Old
(Last edited by LFCavalcanti; 22nd April 2014 at 02:36 PM.) Reason: Text format correction.
#1  
Junior Member - OP
Thanks Meter 0
Posts: 4
Join Date: Apr 2014
Exclamation Help with Moto G Stuck on Boot

Hi Guys!

First post here.

Long story short, I put my Moto G to recharge with his own charger, the damn thing started to loop in boot. It powers on, shows the boot logo, vibrates, then stays in black screen but powered for a couple seconds, then reboot again.

I never installed any custom ROM, unlocked bootloader or anything else, in fact, before this I never bothered learning about flashing Android devices. I'm an IT Manager, so the tech terms are no problem, also working with scripts and codding.

Now, because I'm in Brazil and our local Motorola Tech Support is a total disaster, I decided to try solve this on my own, little I knew about the hell I would go trough.

First I tried the Hard Reset, the thing is, my Moto G rebooted when I tried to enter the Recovery Menu.

I tried a Stock 4.4.2 Firmware, no good at all.

I have all the procedures I tried in this thread: ww w.firmware-team.com/showthread.php?p=2564
(remove the space, because I'm a new user, they block me from posting an external link, even if it would help to understand the problem)

If anyone could help me with this, I bought this Moto G less than 4 months, will be a shame If it is lost.

Seems I can't even edit my post until wait 5 minutes. I'm sure you have good reasons, but edit the post should be available, new post should be blocked.
 
Z-WolF
Old
#2  
Member
Thanks Meter 11
Posts: 32
Join Date: Apr 2014

 
DONATE TO ME
Quote:
Originally Posted by LFCavalcanti View Post
Hi Guys!

First post here.

Long story short, I put my Moto G to recharge with his own charger, the damn thing started to loop in boot. It powers on, shows the boot logo, vibrates, then stays in black screen but powered for a couple seconds, then reboot again.

I never installed any custom ROM, unlocked bootloader or anything else, in fact, before this I never bothered learning about flashing Android devices. I'm an IT Manager, so the tech terms are no problem, also working with scripts and codding.

Now, because I'm in Brazil and our local Motorola Tech Support is a total disaster, I decided to try solve this on my own, little I knew about the hell I would go trough.

First I tried the Hard Reset, the thing is, my Moto G rebooted when I tried to enter the Recovery Menu.

I tried a Stock 4.4.2 Firmware, no good at all.

I have all the procedures I tried in this thread: ww w.firmware-team.com/showthread.php?p=2564
(remove the space, because I'm a new user, they block me from posting an external link, even if it would help to understand the problem)

If anyone could help me with this, I bought this Moto G less than 4 months, will be a shame If it is lost.

Seems I can't even edit my post until wait 5 minutes. I'm sure you have good reasons, but edit the post should be available, new post should be blocked.
After everything you've done i can't suggest you anything.
But have you considered that maybe something in the hardware broke when you charged it?
As far as i know motorola never made a charger for this phone but many carriers bundle a charger with the phone, hopefully a motorola branded one.
see if you can claim the warranty.
Also, can you post the input/output of the charger you used?
 
BaghiXDA
Old
#3  
Senior Member
Thanks Meter 21
Posts: 120
Join Date: Apr 2014
Quote:
Originally Posted by Z-WolF View Post
After everything you've done i can't suggest you anything.
But have you considered that maybe something in the hardware broke when you charged it?
As far as i know motorola never made a charger for this phone but many carriers bundle a charger with the phone, hopefully a motorola branded one.
In some regions (mostly in Asia) you do get 500mAh charger instead of OTG cable.
 
aarongillion63
Old
#4  
aarongillion63's Avatar
Senior Member
Thanks Meter 106
Posts: 231
Join Date: Apr 2014
Location: Grand Rapids MI

 
DONATE TO ME
Actually, this is probably a battery problem guys. Luckily you have the Moto G and not the X so you can easily remove the battery. Order a new one, make *absolute* sure it's original. Try Amazon or eBay, but make sure it's not used.

Sent from my HTCONE using xda app-developers app

---------- Post added at 10:44 AM ---------- Previous post was at 10:41 AM ----------

Also, try a different outlet source, 1amp or 2amp charger, and different cable.

Personally, what I would do to work around your problem, is order a aftermarket battery set where you can charge the batteries outside the phone (directly w/ adapter), and swap em out when your phone dies. Back when I had a Galaxy this was a life-saver, never tied to an outlet during the day and also helped me in emergency situations.

Sent from my HTCONE using xda app-developers app
 
LFCavalcanti
Old
#5  
Junior Member - OP
Thanks Meter 0
Posts: 4
Join Date: Apr 2014
Hi!

My charger is branded by Motorola, 850mAh, 5.1V.

I could agree that some hardware may broke during the charge, but which part? Because the battery still charges, the device still connects through Fast Boot menu.
 
LFCavalcanti
Old
#6  
Junior Member - OP
Thanks Meter 0
Posts: 4
Join Date: Apr 2014
Quote:
Originally Posted by aarongillion63 View Post
Actually, this is probably a battery problem guys. Luckily you have the Moto G and not the X so you can easily remove the battery. Order a new one, make *absolute* sure it's original. Try Amazon or eBay, but make sure it's not used.

Sent from my HTCONE using xda app-developers app

---------- Post added at 10:44 AM ---------- Previous post was at 10:41 AM ----------

Also, try a different outlet source, 1amp or 2amp charger, and different cable.

Personally, what I would do to work around your problem, is order a aftermarket battery set where you can charge the batteries outside the phone (directly w/ adapter), and swap em out when your phone dies. Back when I had a Galaxy this was a life-saver, never tied to an outlet during the day and also helped me in emergency situations.

Sent from my HTCONE using xda app-developers app
The battery on Moto G is not removable without removing the screws and back plate of the phone. Also, the battery stills charges, and the phone can go all day long rebooting, until the battery discharge.
 
Z-WolF
Old
#7  
Member
Thanks Meter 11
Posts: 32
Join Date: Apr 2014

 
DONATE TO ME
Quote:
Originally Posted by LFCavalcanti View Post
Hi!

My charger is branded by Motorola, 850mAh, 5.1V.

I could agree that some hardware may broke during the charge, but which part? Because the battery still charges, the device still connects through Fast Boot menu.
I'm not familiarized with phone hardware, but seeing that i'm talking with an IT colleague i can make an analogy

Based on the symptoms you describe, it looks like your HDD, or the HDD chipset is fried.

Now, as in phones almost everything are SoCs (System on a Chip) it does not do any good to know which part is broken because the repair involves changing or replacing almost the entire phone internals.
 
LFCavalcanti
Old
#8  
Junior Member - OP
Thanks Meter 0
Posts: 4
Join Date: Apr 2014
Quote:
Originally Posted by Z-WolF View Post
I'm not familiarized with phone hardware, but seeing that i'm talking with an IT colleague i can make an analogy

Based on the symptoms you describe, it looks like your HDD, or the HDD chipset is fried.

Now, as in phones almost everything are SoCs (System on a Chip) it does not do any good to know which part is broken because the repair involves changing or replacing almost the entire phone internals.
I see. What I find most weird is that when writing(flashing) the firmware, I get no errors, seems all the files were written fine.

Maybe is the Partition table. Is there anyway to completely format these Android Devices, like wiping the disk entirely? Because I tried the Blank Flash procedure, but seems the MBR on the disk is not erased in the process.
 
Z-WolF
Old
#9  
Member
Thanks Meter 11
Posts: 32
Join Date: Apr 2014

 
DONATE TO ME
Quote:
Originally Posted by LFCavalcanti View Post
I see. What I find most weird is that when writing(flashing) the firmware, I get no errors, seems all the files were written fine.

Maybe is the Partition table. Is there anyway to completely format these Android Devices, like wiping the disk entirely? Because I tried the Blank Flash procedure, but seems the MBR on the disk is not erased in the process.
As far as i know, there aren't ways to play with the partitions in the Moto G.
(I hope it's a) proof: http://forum.xda-developers.com/show....php?t=2719931

if i were you, i'd try my chances claiming the warranty if there is one and they don't mind you unlocking the bootloader.

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes


XDA PORTAL POSTS

Rotation Lets You Take Full Control of Your Device’s Orientation Settings

To be brutally honest, the native options for screen … more

Change the Alarm Icon in the Status Bar with Xposed

It’s hard to find a more hated object than your alarm clock. They wake us up nearly … more

Return to Outer Space Outer Space with Ship Up Game

Since the release of Flappy Birds, we’ve had the “fortune” to see … more

Device Review: OnePlus One

Seemingly every day, there are a bunch of new devices being released. Some are budget devices and some are … more