[Q] Latin American Defy won't work in Canada - Motorola says it's a software issue
I recently bought a second hand Defy that refuses to work on the Wind Mobile network in Canada (won't leave roaming, will only receive texts without being able to send). When I asked Motorola about the issue through their support page their agent told me the following:
[01:00:44 PM] Hi, my name is Frantz. How may I help you?
[01:02:12 PM] Theo: Hello. I'm having troubles with my motorola defy. I'm using Wind Mobile, and the motoblur account is set up. It can recieve texts, but can't send calls or any other messages. Is this a physical defect, or is there some way I can try to fix this?
[01:06:35 PM] Frantz: Can I have the IMEI number?
[01:07:27 PM] Theo: Absolutely.
[01:09:32 PM] Frantz: Thank you. Hold on for one or two minutes please […] The raison you having so much issue with the phone is because the phone was not manufacture for Canada
[01:13:52 PM] Frantz: It was manufacture for Latin America
[01:14:11 PM] Theo: Alright. So it's a physical problem?
[01:14:32 PM] Frantz: No, it's a carrier issue
[01:15:35 PM] Frantz: The software in the phone is different than the one they have for Canada
[01:16:30 PM] Theo: Is there any way to modify the software to work with Wind Mobile?
[01:17:35 PM] Frantz: No you can not modify the software, but if you can return it, I will advise you to do so
[01:18:31 PM] Frantz: Do you have any other question?
[01:19:48 PM] Theo: Just one. If i replaced the operating system on the phone entirely, one that was compatable with Wind Mobile, would this problem remain?
[01:21:03 PM] Frantz: It's not guaranty
Is there a way to salvage this defy for use up here in the frozen North, or should I move to Latin America to solve the issue (or cheep out and return the phone to it's seller)?