I'm on an AT&T D800 and I'm stuck on D80010o (4.2.2). I know there's a D80010q that I need to download before I get the KitKat update but nothing is showing up. I called customer service and they had no clue there was an update available. I was wondering if there was any way to force the OTA?
call again and talk to another rep, theyre playing stupid with you, tell them you found an official post by AT&T themselves about the update which is here if you need it for reference
this method worked for me the first time, i was on the "o" update, after returning to stock, rep pushed "q" update then i told her "there was a 4.4 kitkat update for the G2" and nice of her she pushed the KK update to the phone as well, you gotta keep on top of things with them but this rep was straight forward and got me rolling in no time
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