[Q] Unable to restore S Health data since Kit-Kat update
Iíve run across a problem restoring all my S Health data since the update to Kit Kat. I wanted to do a factory reset after getting the 4.4.2 update last week, since I had something that was draining the batteryÖit was down to 50% at noon then 30% after I get home from work with very light use. I figured it might have been some app that I had installed that was draining the battery since I had the battery drain issue on 4.3 as well.
I have lots of S Health data stored since I got the phone last year and I didnít want to lose it. The S Health app was doing the regular auto-backups. But, before doing the factory reset I did a manual backup from within the app. I did the factory reset and then went back to the S Heath app and signed in with my samsung account.
When I went to restore the data, I keep getting an error (screenshot attached) that says:
Restoration is not possible because current version is low
The S Health app shows to be on version 22.214.171.124, is this the right version on 4.4.2? Checking from within the app doesnít show any updates available.
I donít recall the app version before I did the factory reset, but I donít remember it getting updated since I did the backup or after the factory reset.
Anyone else have a problem restoring the S Health data after the update to 4.4.2? I donít remember having this error before on 4.3. Iíve restored the data on earlier versions of Jelly Bean a few times and didnít have a problem.
Iíve talked to samsung about it, they had me clear the caches for the app, which didnít help.
Has anyone else seen this error before and if so, did you find a way to restore the S Health data?
I have a backup of the phone in Kies from about a week ago, but I didnít see anything about restoring the S Heath data, on the S memo data.
Thank you kindly,