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Prompt [Q] Stuck on Google logo, recovery mode not working

OP samyoue

27th February 2014, 12:22 AM   |  #1  
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Hi guys,

I searched but couldn't find any applicable matches (all rooted devices or the solutions didn't work for me)

I have a stock, unrooted Nexus 10 (UK). My wife used it one night while I was out and now it won't boot past Google logo! Pretty sure it's nothing she's done as she would have only been playing games on it and I have avg antivirus and lookout antivirus (think it's called something else now) and disallowing apps to be installed from third parties... Even so when I try to boot it sits on Google logo permanently (left it over an hour and it gets no further...)
  • I can get into boot loader mode and select recovery mode but all this does is reboot to the Google logo forever more.
  • It does this when not connected to PC and when it is connected
  • Downloaded the drivers from Samsung US website but when windows vista looks for drivers and I point it at the folder the drivers are installed to it finds nothing

I'm thinking (/hoping) maybe it's just the wrong drivers preventing recovery mode from working but any help would be greatly appreciated

Sam.
2nd March 2014, 01:21 PM   |  #2  
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Prompt
Update:

Managed to find the right drivers from Google in the end, but I still can't get recovery mode to work - just sits on the Google logo still

any help at all would be great...

Sam.
2nd March 2014, 02:33 PM   |  #3  
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Quote:
Originally Posted by samyoue

Hi guys,

I searched but couldn't find any applicable matches (all rooted devices or the solutions didn't work for me)

I have a stock, unrooted Nexus 10 (UK). My wife used it one night while I was out and now it won't boot past Google logo! Pretty sure it's nothing she's done as she would have only been playing games on it and I have avg antivirus and lookout antivirus (think it's called something else now) and disallowing apps to be installed from third parties... Even so when I try to boot it sits on Google logo permanently (left it over an hour and it gets no further...)

  • I can get into boot loader mode and select recovery mode but all this does is reboot to the Google logo forever more.
  • It does this when not connected to PC and when it is connected
  • Downloaded the drivers from Samsung US website but when windows vista looks for drivers and I point it at the folder the drivers are installed to it finds nothing

I'm thinking (/hoping) maybe it's just the wrong drivers preventing recovery mode from working but any help would be greatly appreciated

Sam.


Ok, can you put your tablet in fastboot and can your PC see you tablet in fastboot?? What is your PC's OS?
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2nd March 2014, 03:47 PM   |  #4  
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Hi!

Thanks for replying
I've held down all 3 buttons and get a different to normal screen where I can select "start now" "power off" and "recovery mode", is this fast boot? If not how do I get to fast boot? When it's on the screen mentioned above my laptop (running vista 32 bit) started looking for drivers and I pointed it at the nexus ones I downloaded and it installed successfully... Hope this helps I'm well out side my experience here! Programming from within a desktop environment is no problem for me but tinkering with booting and stuff is all new to me :-s

Cheers!
2nd March 2014, 05:02 PM   |  #5  
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Quote:
Originally Posted by samyoue

Hi!

Thanks for replying
I've held down all 3 buttons and get a different to normal screen where I can select "start now" "power off" and "recovery mode", is this fast boot? If not how do I get to fast boot? When it's on the screen mentioned above my laptop (running vista 32 bit) started looking for drivers and I pointed it at the nexus ones I downloaded and it installed successfully... Hope this helps I'm well out side my experience here! Programming from within a desktop environment is no problem for me but tinkering with booting and stuff is all new to me :-s

Cheers!

Ok you need the fastboot.exe and the adb.exe in the root of your c drive... When you get them in there just search google you will find them... They should come as a zip not a exe and they are not installable they are just executable from CMD window... Than open your CMD window as ADMIN.... Than type

Code:
cd /
That will get you to the root of your c drive
Once there
To verify that your exe's are in the right place type

Code:
dir
This will list the contains of root of your c drive make sure you can see the exe's

Than type

Code:
fastboot
If you get a list of commands your golden !!!!!!

Boot your tablet in that mode you talked about and dont do anything just plug it in to your PC

than type

Code:
fastboot devices
Let me know when you get there and if you have any questions you have along the way.....

THx lj
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2nd March 2014, 05:58 PM   |  #6  
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That's excellent help thank you

Yup I got list of commands, then connected Tablet into boot loader (?) mode and typed fastboot devices and got the following :

Code:
 C:\>fastboot devices
R32D203TBBR      fastboot

C:\>
What now?
2nd March 2014, 07:24 PM   |  #7  
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Quote:
Originally Posted by samyoue

That's excellent help thank you

Yup I got list of commands, then connected Tablet into boot loader (?) mode and typed fastboot devices and got the following :

Code:
 C:\>fastboot devices
R32D203TBBR      fastboot

C:\>
What now?

Yes!!!!!!!!!!!!!

---------- Post added at 01:24 PM ---------- Previous post was at 01:19 PM ----------

Go here https://developers.google.com/android/nexus/images

The nexus 10 code name is 'mantaray' MAKE SURE YOU GET THE RIGHT ONE......

Get the verison you would like......

Than on the downloaded directory do a....

Code:
dir
So I can see whats in there....
Last edited by lj50036; 2nd March 2014 at 07:26 PM.
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2nd March 2014, 10:40 PM   |  #8  
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inside the tgz file was a tar file, inside that was:
Code:
C:\nexus\mantaray-kot49h-factory-174ba74f\mantaray-kot49h-factory-174ba74f\manta
ray-kot49h>dir
 Volume in drive C is Vista
 Volume Serial Number is 98A3-557B

 Directory of C:\nexus\mantaray-kot49h-factory-174ba74f\mantaray-kot49h-factory-
174ba74f\mantaray-kot49h

02/03/2014  22:28    <DIR>          .
02/03/2014  22:28    <DIR>          ..
09/12/2013  23:31         1,310,720 bootloader-manta-mantamf01.img
09/12/2013  23:31               968 flash-all.bat
09/12/2013  23:31               856 flash-all.sh
09/12/2013  23:31               700 flash-base.sh
09/12/2013  23:31       394,876,070 image-mantaray-kot49h.zip
               5 File(s)    396,189,314 bytes
               2 Dir(s)  18,853,072,896 bytes free
and inside the zip file is:
Code:
C:\nexus\mantaray-kot49h-factory-174ba74f\mantaray-kot49h-factory-174ba74f\manta
ray-kot49h\image-mantaray-kot49h>dir
 Volume in drive C is Vista
 Volume Serial Number is 98A3-557B

 Directory of C:\nexus\mantaray-kot49h-factory-174ba74f\mantaray-kot49h-factory-
174ba74f\mantaray-kot49h\image-mantaray-kot49h

02/03/2014  22:34    <DIR>          .
02/03/2014  22:34    <DIR>          ..
04/12/2013  15:38                57 android-info.txt
01/01/2009  00:00         4,898,816 boot.img
04/12/2013  16:13        10,621,244 cache.img
01/01/2009  00:00         5,462,016 recovery.img
01/01/2009  00:00       662,821,052 system.img
04/12/2013  16:13       140,778,452 userdata.img
               6 File(s)    824,581,637 bytes
               2 Dir(s)  18,025,598,976 bytes free
I'm guessing we are going to reinstall the factory OS version 4.4.2 (what it was previously i think...) or should i get earlier version of 4.4?

Can't wait!

thanks again for all your help so far

EDIT:- PS just in case, the info on the bootloader screen

Code:
DEVICE INFORMATION
PRODUCT NAME: manta
VARIANT: wifi
H/W VERSION: 8
BOOTLOADER VERSION: MANTAMF01
CARRIER INFO: NONE
SERIAL NUMBER: R32D203TBBR
LOCK STATE: LOCKED
REBOOT MODE FLAG: NONE
Last edited by samyoue; 2nd March 2014 at 10:48 PM.
3rd March 2014, 12:23 AM   |  #9  
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Quote:
Originally Posted by samyoue

inside the tgz file was a tar file, inside that was:

Code:
C:\nexus\mantaray-kot49h-factory-174ba74f\mantaray-kot49h-factory-174ba74f\manta
ray-kot49h>dir
 Volume in drive C is Vista
 Volume Serial Number is 98A3-557B

 Directory of C:\nexus\mantaray-kot49h-factory-174ba74f\mantaray-kot49h-factory-
174ba74f\mantaray-kot49h

02/03/2014  22:28    <DIR>          .
02/03/2014  22:28    <DIR>          ..
09/12/2013  23:31         1,310,720 bootloader-manta-mantamf01.img
09/12/2013  23:31               968 flash-all.bat
09/12/2013  23:31               856 flash-all.sh
09/12/2013  23:31               700 flash-base.sh
09/12/2013  23:31       394,876,070 image-mantaray-kot49h.zip
               5 File(s)    396,189,314 bytes
               2 Dir(s)  18,853,072,896 bytes free
and inside the zip file is:
Code:
C:\nexus\mantaray-kot49h-factory-174ba74f\mantaray-kot49h-factory-174ba74f\manta
ray-kot49h\image-mantaray-kot49h>dir
 Volume in drive C is Vista
 Volume Serial Number is 98A3-557B

 Directory of C:\nexus\mantaray-kot49h-factory-174ba74f\mantaray-kot49h-factory-
174ba74f\mantaray-kot49h\image-mantaray-kot49h

02/03/2014  22:34    <DIR>          .
02/03/2014  22:34    <DIR>          ..
04/12/2013  15:38                57 android-info.txt
01/01/2009  00:00         4,898,816 boot.img
04/12/2013  16:13        10,621,244 cache.img
01/01/2009  00:00         5,462,016 recovery.img
01/01/2009  00:00       662,821,052 system.img
04/12/2013  16:13       140,778,452 userdata.img
               6 File(s)    824,581,637 bytes
               2 Dir(s)  18,025,598,976 bytes free
I'm guessing we are going to reinstall the factory OS version 4.4.2 (what it was previously i think...) or should i get earlier version of 4.4?

Can't wait!

thanks again for all your help so far

EDIT:- PS just in case, the info on the bootloader screen

Code:
DEVICE INFORMATION
PRODUCT NAME: manta
VARIANT: wifi
H/W VERSION: 8
BOOTLOADER VERSION: MANTAMF01
CARRIER INFO: NONE
SERIAL NUMBER: R32D203TBBR
LOCK STATE: LOCKED
REBOOT MODE FLAG: NONE

Move these 3 files make sure the zip is still zipped up!!!! To the root of your c drive

Code:
09/12/2013  23:31         1,310,720 bootloader-manta-mantamf01.img
09/12/2013  23:31               968 flash-all.bat
09/12/2013  23:31       394,876,070 image-mantaray-kot49h.zip
Put your tablet into fastboot, make sure you can see your device on your PC with

Code:
fastboot devices
if you get the numbers than run this command and the script will do it all for you.....

Code:
flash-all.bat
Let me know if you have any questions... Thx as always lj
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3rd March 2014, 05:56 AM   |  #10  
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I followed your instruction and I got up to the part where it say

sending 'system' (647286 KB) ...

and it just hang.

on the nexus 10, it shows

fastboot status data2781d8bc

any idea?

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