Attend XDA's Second Annual Developer Conference, XDA:DevCon 2014!
5,731,757 Members 47,128 Now Online
XDA Developers Android and Mobile Development Forum

[Q] OTA update error with unlocked and rooted Moto G

Tip us?
 
nozav
Old
#1  
Junior Member - OP
Thanks Meter 1
Posts: 4
Join Date: Apr 2012
Default [Q] OTA update error with unlocked and rooted Moto G

Hi,

I've got an off-contract Moto G, unlocked the official way, and rooted with the "superboot" method. I didn't flash any custom recovery.

Today I got the notification for the 4.4.2 OTA update. But after downloading it, once rebooted the update installation lead to an "Error" message without further information. The device then reboots and is still on 4.3.

Did anyone else meet the same problem ? Do you have to unroot/relock my moto g ? Is there a log file somewhere on the device which explains what the exact error is during the update process ?

Thanks a lot for any help !
 
debaj
Old
#2  
debaj's Avatar
Senior Member
Thanks Meter 161
Posts: 763
Join Date: Dec 2010
Location: Budapest
You have to unroot the phone.
 
nozav
Old
#3  
Junior Member - OP
Thanks Meter 1
Posts: 4
Join Date: Apr 2012
Ok, thanks for the reply.

And is there a way do unroot it without flashing the stock firmware and thus erasing the phone data ?
 
gee2012
Old
#4  
gee2012's Avatar
Recognized Contributor
Thanks Meter 2802
Posts: 7,707
Join Date: Jul 2010
Location: Heerlen
Quote:
Originally Posted by nozav View Post
Ok, thanks for the reply.

And is there a way do unroot it without flashing the stock firmware and thus erasing the phone data ?
You can unroot from within the superuper app, clear the caches in recovery, reboot and retry.
USE Search: /this thread /all threads/Google before posting your question, you`re most likely not the first one having this issue
The Following User Says Thank You to gee2012 For This Useful Post: [ Click to Expand ]
 
nozav
Old
(Last edited by nozav; 11th January 2014 at 09:46 PM.)
#5  
Junior Member - OP
Thanks Meter 1
Posts: 4
Join Date: Apr 2012
Quote:
Originally Posted by gee2012 View Post
You can unroot from within the superuper app, clear the caches in recovery, reboot and retry.
Thanks for the advice, but unfortunately it doesn't seem to work. I still get the "Error" message during update. I guess I'm good for a full stock ROM flash, now...

EDIT : I finally flash a stock retail ROM, and everything went smoothly. And the good news is that I didn't lost any data or settings. My Moto G is now running Android 4.4.2. Thanks a lot !
 
QuantoAqua
Old
#6  
Junior Member
Thanks Meter 0
Posts: 1
Join Date: Mar 2014
Default Can anyone tell me how to unroot moto g without flashing a stock rom

I have got a moto g and i rooted it incorrectly. How can i unroot it and reroot it correctly?
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes


XDA PORTAL POSTS

[APK] Chrome Beta 37 Brings First Traces of Material Design

With Android L on the horizon, it’s no surprise that Google’s … more

Immersive Mode on Unrooted Devices with GMD Full Screen Immersive Mode

Everyone likes screen real estate–no question about that. The … more

Android Wear App Review: EchoWear Song Search – XDA Developer TV

Yesterday on XDA Developer TV, Producer AdamOutler tore down a Samsung … more