[Solved] Factory Reset, now boots to language select and then black screen
I have the GT-S7560M through Solo (Bell) and I rooted it shortly after purchase last year. I've been happy with the phone and for the last few weeks an upgrade notice has been appearing but would fail when applied. Some searching suggested the root was interfering. At first I started to look into un-rooting the phone, but then thought that a factory reset would be the simplest, least-risky solution. I had done a factory reset on my last Galaxy phone without a problem so it seemed like a safe choice. I backed up the contact info, etc with Kies (I don't use many apps so I didn't go all out ie Titanium Backup) and removed my SD card.
Now the phone boots to screen asking me to pick a language and press Start. Then it moves on to a black screen with the info bar at the top (clock, cell strength, data xfer) and nothing else. It is auto-rotating. The phone does react to touches with the buttons lighting up, but I can't get anywhere. Kies can see the phone, the phone number, the firmware version and all that. It reports Internal Memory as 84.83MB used of 1.58GB. I can navigate through the phone using Windows Explorer. I did a Restore with Kies but it doesn't seem to have had any relevant effect.
I am able to boot into CWM Recovery. I don't remember doing a back-up with it, and when I ask it to restore from either the SD card or the interal SD it says it can't mount.
At this point I would start thinking about taking the phone back to the store, but a flash counter appears during start-up and I'd rather they didn't see that for obvious reasons.
When I google I just get people who have bricked their phones. I just want my phone to work again. I'm not worried about modifying it further to achieve that.