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USB Cover snapped off

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18th November 2013, 07:47 PM   |  #1  
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No clue how it happened, but I am now sans an attached usb cover (I found the nub in my pocket, separated from the phone). It doesn't look like anything that can be user replaced and haven't seen any chatter about this... Has anyone had this problem? Any thoughts on repair?
19th November 2013, 03:31 AM   |  #2  
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Quote:
Originally Posted by informpage

No clue how it happened, but I am now sans an attached usb cover (I found the nub in my pocket, separated from the phone). It doesn't look like anything that can be user replaced and haven't seen any chatter about this... Has anyone had this problem? Any thoughts on repair?

Call AT&T or Samsung, it should be in warranty.
19th November 2013, 04:27 AM   |  #3  
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I actually had this same thing happen. The cover came undone from the little rubbery flexable piece when I was at work and I found the cover piece in my pocket. From there I just pulled the rubber piece out with some pliers and reattached the cover. I just have to remember to put it back on after charging/syncing.

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Last edited by RCon227; 19th November 2013 at 04:31 AM.
19th November 2013, 07:44 PM   |  #4  
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Quote:
Originally Posted by RCon227

I actually had this same thing happen. The cover came undone from the little rubbery flexable piece when I was at work and I found the cover piece in my pocket. From there I just pulled the rubber piece out with some pliers and reattached the cover. I just have to remember to put it back on after charging/syncing.

Sent from my SAMSUNG-SGH-I537 using xda app-developers app

That's what I am doing as well. Except I don't remember often.

Wouldn't this be physical damage not covered under warranty?
19th November 2013, 08:35 PM   |  #5  
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Confirmed, they will not cover this. If the phone had water damage, it would be covered..

I am going to put the cover in a safe place because I was told if I show up with water damage without the cover, then the damage would not be covered, so best not to lose it. Doesn't make sense, but that's what I was told.
17th January 2014, 10:04 PM   |  #6  
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I find it quite funny that, after the factory 4.3 update, I know get a warning reminding me to make sure the USB cover is closed after I unplug it. My cover broke off a couple of months ago. They don't offer replacement covers, but they want us to be sure that the port is sealed up. Samsung is trying to cover their @$$. I wonder how many people still have their cover.

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17th January 2014, 11:49 PM   |  #7  
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Quote:
Originally Posted by dibeachdude

I find it quite funny that, after the factory 4.3 update, I know get a warning reminding me to make sure the USB cover is closed after I unplug it. My cover broke off a couple of months ago. They don't offer replacement covers, but they want us to be sure that the port is sealed up. Samsung is trying to cover their @$$. I wonder how many people still have their cover.

Sent from my SAMSUNG-SGH-I537 using Tapatalk

Had a charging problem. Went to AT&T service center. They would not warranty replace the phone because my cover was missing. This happened yesterday. Because I had insurance, it was $200 to replace.

I wish they could sh**proof us when we deal with AT&T.
18th January 2014, 12:08 AM   |  #8  
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Wow!! $200?? I always thought that the insurance would cover the entire cost.

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19th January 2014, 12:15 AM   |  #9  
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Quote:
Originally Posted by dibeachdude

Wow!! $200?? I always thought that the insurance would cover the entire cost.

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It's the deductible, most insurance plans have it. $200 is quite a bit though, mine is $50.
19th January 2014, 12:35 AM   |  #10  
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Quote:
Originally Posted by Avail211

It's the deductible, most insurance plans have it. $200 is quite a bit though, mine is $50.

There is no set deductable. The amount depends on what tier phone you have.

DEDUCTIBLE

A tiered deductible per the terms of your Insurance Coverage Certificate, will apply as follows:

Device Tier 1: Devices will be charged a $50 non-refundable deductible.
Device Tier 2: Devices will be charged a $125 non-refundable deductible.
Device Tier 3: Devices will be charged a $199 non-refundable deductible.

Which devices are on which Tier:
http://www.wireless.att.com/learn/en...e-schedule.pdf

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