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[Q] Warranty/Repair Question

OP jgotfried

10th March 2014, 08:50 PM   |  #1  
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I've tried searching and couldn't find a definitive answer for my question... Anyway, my nexus 7's usb port has stopped working altogether after a few month's of being fidgety.

I'm bootloader unlocked and running cleanrom, but I am unable to return to stock firmware since I cannot connect to adb. So will this be a problem with Asus to get warranty work done? (even though this is most definitely a hardware problem and not related to unofficial rom's/root).

Any help or experiences with Asus warranty would be greatly appreciated, thanks!
10th March 2014, 09:14 PM   |  #2  
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Quote:
Originally Posted by jgotfried

I've tried searching and couldn't find a definitive answer for my question... Anyway, my nexus 7's usb port has stopped working altogether after a few month's of being fidgety.

I'm bootloader unlocked and running cleanrom, but I am unable to return to stock firmware since I cannot connect to adb. So will this be a problem with Asus to get warranty work done? (even though this is most definitely a hardware problem and not related to unofficial rom's/root).

Any help or experiences with Asus warranty would be greatly appreciated, thanks!

Really I would hope they would only call you on the warranty if the problem is linked to you rooting/flashing the device, but they may decide to try it anyway. You could try ADB over TCP.
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10th March 2014, 09:42 PM   |  #3  
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Quote:
Originally Posted by mdamaged

Really I would hope they would only call you on the warranty if the problem is linked to you rooting/flashing the device, but they may decide to try it anyway. You could try ADB over TCP.

adb isn't able to connect for some reason. It works with my moto x over tcp so I guess something's going on with the nexus. Oh well, I'm almost out of battery anyway, thanks for your help, I'll just try to warranty it and hope for the best.
11th March 2014, 08:09 AM   |  #4  
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Quote:
Originally Posted by jgotfried

I've tried searching and couldn't find a definitive answer for my question... Anyway, my nexus 7's usb port has stopped working altogether after a few month's of being fidgety.

I'm bootloader unlocked and running cleanrom, but I am unable to return to stock firmware since I cannot connect to adb. So will this be a problem with Asus to get warranty work done? (even though this is most definitely a hardware problem and not related to unofficial rom's/root).

Any help or experiences with Asus warranty would be greatly appreciated, thanks!

It's really upto them. If you had bought your tab from the Play Store, You'd have a better chance of warranty, as Google just replaces the device.

But if the device is out of charge, they have no way of figuring out if it's rooted, as they cant charge it and power it on
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