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Viber problem. Disconnected. Messages and calls are unavailable

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okizen
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Default Viber problem. Disconnected. Messages and calls are unavailable

I'm having a problem with viber which started a few days ago. Whenever i try to message someone it says 'Disconnected. Messages and calls are unavailable'. Meanwhile my wifi is working perfectly well with other apps. Is this problem known to viber?
 
Viber Team
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Hi there, pls provide me with the following details:

1. where are you from?
2. When did the issue first begin? After upgrading Viber? After upgrading the operating system?
3. Have you made any changes to your phone’s operating system settings?
4. Were any other applications installed shortly after the issue began?

Awaiting your reply. Thanks for your help!
An official representative of Viber Media (Viber app.)
 
okizen
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Quote:
Originally Posted by Viber Team View Post
Hi there, pls provide me with the following details:

1. where are you from?
2. When did the issue first begin? After upgrading Viber? After upgrading the operating system?
3. Have you made any changes to your phone’s operating system settings?
4. Were any other applications installed shortly after the issue began?

Awaiting your reply. Thanks for your help!

Hi,

1. I'm from the Sultanate of Oman and on the Nawras network.
2. The problem started only a few days ago but I've been using it on my Galaxy S4 LTE KitKat 4.4.2 for several weeks without any problems
3. My phone has been rooted for several months now.
4. I had recently installed Samsung Chaton.

Thanx.
 
Viber Team
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Hi,

It seems that there is some kind of block on Viber in your region. We are currently investigating the situation in Oman and will post any new updates on our support page: http://support.viber.com/



Quote:
Originally Posted by okizen View Post
Hi,

1. I'm from the Sultanate of Oman and on the Nawras network.
2. The problem started only a few days ago but I've been using it on my Galaxy S4 LTE KitKat 4.4.2 for several weeks without any problems
3. My phone has been rooted for several months now.
4. I had recently installed Samsung Chaton.

Thanx.
An official representative of Viber Media (Viber app.)
 
dustylambo
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(Last edited by dustylambo; 1st April 2014 at 08:02 PM.) Reason: new information has arisen...
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Default Me too...!

I am from Sweden and I have used Viber for a long time, all over the world (not that I think that matters now, but it always worked on my phone).
But since today (April 1st 2014) I get the same ominous message stating "Disconnected. Messages and calls are unavailable"
Yet I can still update my contacts, update my profile and download new stickers... But I cannot talk to my friends, which at the moment is extremely important -and we would all hate to have to resort to Skype (or any other app for that matter).
I went in on Play Store and I saw there was an update, but no change for the connectivity after installing it.
I sometimes use my 3G connection, but mostly I use my home WiFi -which is what I am on right now, so there's no problems with connection at all (seeing as how ALL my other apps still work and connect).
Also, when trying to email a backup I am not allowed to choose ANY app that could successfully perform this task -no browsers at all, just other messaging apps like whatsapp, secure chat, bbm etc.
Not that I know why there's even a choice for backing up msg history if I can't restore it...? "Here you are, sir... This is the backup of everything you hold dear in this place -BUT YOU MAY NEVER BE ABLE TO VIEW OR ENJOY IT AGAIN!!! (except for -maybe- when you login to your email)"
So... What's the deal, will I (and all my friends) have to select another app, or is this a passing thing?

EDIT:
My friend in Switzerland confirms the same msg there... So I guess it's temporary
 
Onepiecedragon
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Quote:
Originally Posted by Viber Team View Post
Hi there, pls provide me with the following details:

1. where are you from?
2. When did the issue first begin? After upgrading Viber? After upgrading the operating system?
3. Have you made any changes to your phone’s operating system settings?
4. Were any other applications installed shortly after the issue began?

Awaiting your reply. Thanks for your help!
1. California
2. The issue began this morning, at 9:30
3. No changes on OS. I was just using it the night before i went to bed
4. No other applications installed. First time it happened and its been half day already
 
Viber Team
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Hi!

We appreciate your loyalty! We're lucky to have such amazing users!

Viber should be back up and running!

As far as your backup goes, if you have an email app installed on your phone, Viber should default to that email app in order to complete the backup option. If you continue experiencing this issue, please let us know. Additionally, we are researching a future feature that will let you restore your message history.




Quote:
Originally Posted by dustylambo View Post
I am from Sweden and I have used Viber for a long time, all over the world (not that I think that matters now, but it always worked on my phone).
But since today (April 1st 2014) I get the same ominous message stating "Disconnected. Messages and calls are unavailable"
Yet I can still update my contacts, update my profile and download new stickers... But I cannot talk to my friends, which at the moment is extremely important -and we would all hate to have to resort to Skype (or any other app for that matter).
I went in on Play Store and I saw there was an update, but no change for the connectivity after installing it.
I sometimes use my 3G connection, but mostly I use my home WiFi -which is what I am on right now, so there's no problems with connection at all (seeing as how ALL my other apps still work and connect).
Also, when trying to email a backup I am not allowed to choose ANY app that could successfully perform this task -no browsers at all, just other messaging apps like whatsapp, secure chat, bbm etc.
Not that I know why there's even a choice for backing up msg history if I can't restore it...? "Here you are, sir... This is the backup of everything you hold dear in this place -BUT YOU MAY NEVER BE ABLE TO VIEW OR ENJOY IT AGAIN!!! (except for -maybe- when you login to your email)"
So... What's the deal, will I (and all my friends) have to select another app, or is this a passing thing?

EDIT:
My friend in Switzerland confirms the same msg there... So I guess it's temporary
An official representative of Viber Media (Viber app.)
The Following User Says Thank You to Viber Team For This Useful Post: [ Click to Expand ]
 
dustylambo
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Thumbs up awesome!

Quote:
Originally Posted by Viber Team View Post
Hi!

We appreciate your loyalty! We're lucky to have such amazing users!

Viber should be back up and running!

As far as your backup goes, if you have an email app installed on your phone, Viber should default to that email app in order to complete the backup option. If you continue experiencing this issue, please let us know. Additionally, we are researching a future feature that will let you restore your message history.
I guess we are equally lucky to have such dedicated people working on such a great app...
Sorry to have come off as such a douche, but when stuff won't work the way it was meant to I sometimes loose my s***

Anyway, looks like it's working now, no problem.

Thank you so much for your quick response!
 
Mkoljozova
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Default Viber problem on ipad

Quote:
Originally Posted by okizen View Post
Hi,

1. I'm from the Sultanate of Oman and on the Nawras network.
2. The problem started only a few days ago but I've been using it on my Galaxy S4 LTE KitKat 4.4.2 for several weeks without any problems
3. My phone has been rooted for several months now.
4. I had recently installed Samsung Chaton.

Thanx.
Hi, I am from Macedonia and since yeasterday I am not able to use viber on my ipad. I keep receiving the same message: disconnected.messages and calls are unavailable.Could you please help?
Thanks
 
zohrah
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Default Viber Disconnected even with strong wifi

Quote:
Originally Posted by Viber Team View Post
Hi there, pls provide me with the following details:

1. where are you from?
2. When did the issue first begin? After upgrading Viber? After upgrading the operating system?
3. Have you made any changes to your phone’s operating system settings?
4. Were any other applications installed shortly after the issue began?

Awaiting your reply. Thanks for your help!

1. Singapore
2. Its been working since i bought the phone last year. I didnt change anything n suddenly it stopped working.
3. No
4. No

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