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Well, f@#k Verizon

OP Phaded

7th March 2014, 05:02 AM   |  #1  
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So I send a phone in for replacement. Today my bill shows a $300 device charge. I call... apparently a singular scratch on the screen warrants a $300 damaged device charge. Not a crack, a gouge, A SINGLE SMALL SURFACE SCRATCH!

Talked to numerous reps and managers. They will not reverse the charge. Tried explaining that I would pay the insurance claim charge had I known a scratch would warrant the charge.

So as of an hour ago, I am a T-Mobile customer. My nexus 5 arrives in a few days.

This community has been great and I hope the great development continues for this wonderful phone.

I'll still lurk and help in my thread and with issues, but I'm out yo.
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7th March 2014, 06:12 AM   |  #2  
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Quote:
Originally Posted by Phaded

So I send a phone in for replacement. Today my bill shows a $300 device charge. I call... apparently a singular scratch on the screen warrants a $300 damaged device charge. Not a crack, a gouge, A SINGLE SMALL SURFACE SCRATCH!

Talked to numerous reps and managers. They will not reverse the charge. Tried explaining that I would pay the insurance claim charge had I known a scratch would warrant the charge.

So as of an hour ago, I am a T-Mobile customer. My nexus 5 arrives in a few days.

This community has been great and I hope the great development continues for this wonderful phone.

I'll still lurk and help in my thread and with issues, but I'm out yo.

Yeah Verizon's head is way too far up it's ass. I'm going to be an AT&T customer next upgrade I save $171 roughly a month too and gain another 2 to my 8 gb's of data.
7th March 2014, 08:15 AM   |  #3  
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Quote:
Originally Posted by Phaded

So I send a phone in for replacement. Today my bill shows a $300 device charge. I call... apparently a singular scratch on the screen warrants a $300 damaged device charge. Not a crack, a gouge, A SINGLE SMALL SURFACE SCRATCH!

Talked to numerous reps and managers. They will not reverse the charge. Tried explaining that I would pay the insurance claim charge had I known a scratch would warrant the charge.

So as of an hour ago, I am a T-Mobile customer. My nexus 5 arrives in a few days.

This community has been great and I hope the great development continues for this wonderful phone.

I'll still lurk and help in my thread and with issues, but I'm out yo.

Also jumping ship at the end of my contract in november, keeping the dna as my phone till i can afford a new one, but yeah not sticking around for high prices and crap CS
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7th March 2014, 08:23 AM   |  #4  
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I can't believe Verizon did that ridiculous

Sent from my HTC6435LVW using XDA Premium 4 mobile app
7th March 2014, 02:04 PM   |  #5  
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I'm also going to AT&T after my upgrade runs out.

Sent from my HTC6435LVW using XDA Premium 4 mobile app
7th March 2014, 02:56 PM   |  #6  
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Quote:
Originally Posted by .torrented

Also jumping ship at the end of my contract in november, keeping the dna as my phone till i can afford a new one, but yeah not sticking around for high prices and crap CS

I only had to put like $75 down on the phone and it's $14 a month. Not too bad. Plus I can upgrade whenever. And T-Mobile gets Nexus so peace Verizon!
7th March 2014, 03:20 PM   |  #7  
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There are always two sides of any story. The fact is that VZW has the largest footprint and the best service of all the carriers - I don't think the stats would lie about that. That said, you get what you pay for. If you pay $14 a month for service, you are going to get your $14 worth.

I've had my share of problems with VZW, but my problems with TMo and Sprint were worse. Overall, VZW has done me right - and I've done some stupid crap and expected to get jacked up by them - and didn't.

My contract is up next week. My DNA is still as good as any phone out there, better than most, way better.

I'd like to know the entire story by the OP, the whole thing. VZW wouldn't charge you for no real reason - in the last 10 years I've had them, I've never seen them do this. And in my experience as a Federal IT guy with close ties to these carriers federal contracts - charging for no reason just doesn't happen.
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7th March 2014, 04:03 PM   |  #8  
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Sorry to see u go Phaded, good luck. I am going to check them all out in nov also. really love my DNA though, so much great stuff going on right now.
7th March 2014, 08:41 PM   |  #9  
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Add me to the list of people jumping ship at the end of the contract.
7th March 2014, 09:25 PM   |  #10  
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Quote:
Originally Posted by Yehudah

There are always two sides of any story. The fact is that VZW has the largest footprint and the best service of all the carriers - I don't think the stats would lie about that. That said, you get what you pay for. If you pay $14 a month for service, you are going to get your $14 worth.

I've had my share of problems with VZW, but my problems with TMo and Sprint were worse. Overall, VZW has done me right - and I've done some stupid crap and expected to get jacked up by them - and didn't.

My contract is up next week. My DNA is still as good as any phone out there, better than most, way better.

I'd like to know the entire story by the OP, the whole thing. VZW wouldn't charge you for no real reason - in the last 10 years I've had them, I've never seen them do this. And in my experience as a Federal IT guy with close ties to these carriers federal contracts - charging for no reason just doesn't happen.

The $14 a month for for the phone, not service.

And that was the entire story. They are literally charging me $300 for a single surface scratch because "no physical damage can be on the phone"

In my area, Tmo has glorious service, so **** em

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