Phone [Q] Problem with reset phone

sorry for my bad inglish 1st, i have a problem with my ace gt-s8530, i canīt make reset to the phone, my boton up and down donīt work, and i dont now, the phone was given me by a friend and the touch screen is crash, but works, and he forgot the password of dots when you make the sequence, and i canīt put the phone in debug mode usb to make with others programs. any idea how I can do?