Tablet [Q] Etouch E808 Tablet

Hi all

My cousin purchased an Etouch E808 Tablet from Dubai which is not booting up and gets stuck on the boot screen of Etouch. I tried to reinstall the OS by using the method provided on their website but that is not helpful at all in fact the files provided are different than mentioned in the guide. The imgs on the server are also not readable by the phoenix card software.
The guide is on their website

etouch(DOT)ae/otherpage/2013-08-12/124(DOT)html

They use the Phoenix Card method and their technical support is pathetic. The last hope for me is XDA. Please helppppp!!!!

PS If I posted in the wrong section, please guide me I am new here.
Thanks
Zubair