The customer support for this company is terrible. I called and explained that I'm unable to factory reset and all they did was send me an email explaining how to. If I could somehow find the stock rom for this tablet I think I might be able to fix it that way. Problem is that since it's not a popular tablet I can't seem to find one anywhere on the internet. If anyone has this tablet and could send me the stock rom for it that would be great.
I've had problems with the tablet ever since I purchased it. I warn anyone thinking about buying this tablet or any products from this company to stay clear.