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Problem - Omate not turning on or charging

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pmhesse
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Default Problem - Omate not turning on or charging

Greetings,

I received my TrueSmart a few days ago. Promptly broke my Flappy Bird record on it (44!) and got a few other apps on there.

Tuesday, I was wearing the watch while I was getting some exercise. I believe that is kind of the point of it (Outdoor Mate). It had a full charge overnight and I hadn't used it much during the day. Mid-afternoon Tuesday I noticed it wouldn't turn on when I went to wake it up.

I brought it home to the charger Tuesday night and plugged it in. The behavior then (as now) is as in this video:
.
Basically the screen comes on, shows the battery charging screen, then turns off. Repeat. Forever.

I have not flashed anything to it. I have not unscrewed a screw on it. I haven't entered recovery mode.

Questions:
- Can it be fixed?
- How do I get a hold of Omate if it can't?

Since the card I received with the device indicated that opening the case to replace the battery would void my warranty, I would prefer that Omate replace the battery and keep my warranty intact. I'd like to use this device, and showering with it is kind of desirable. I have a neat app I'm developing for it... but right now I can't since it's dead.

Thanks for your help.
 
pmhesse
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If it matters, it's a 1/8 1900. Original shipping firmware.

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Lokifish Marz
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Opening the back DOES NOT VOID THE WARRANTY (where are people getting this garbage info from). The only thing it voids is the liquid damage portion of the warranty with regards to water resistance.

Using a needle try to gently lift up the pins in the dock. This sometimes resolves both charging and connection to the PC issues. If this does not work;

Open the back, pull the battery, reseat the battery and try to charge it.
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pmhesse
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Quote:
Originally Posted by Lokifish Marz View Post
Opening the back DOES NOT VOID THE WARRANTY (where are people getting this garbage info from).
The garbage info is coming from the card that came with my watch:

"You may open your TrueSmart, but that will require you to break a seal sticker located on one of the battery cover screws and thus void your warranty. Omate cannot guarantee the waterproofness of the TrueSmart once the battery cover has been opened." (Photo of the card at imgur dot com slash wBo2Jur)

I would actually prefer my watch to be weather and life-resistant, and so I'd rather Omate fix this under warranty rather than have me void mine.

I tried pulling up the pogo pins - one was definitely jacked up, but I fixed it as best as I could. Unfortunately that didn't do the trick. So how do I get Omate's help fixing it? Thanks.
 
Lokifish Marz
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Well either Omate is wrong, (the card) or Omate is wrong (update on KS regarding warranty).

Chances are, your TS is not "weather and life-resistant" to begin with as it was never even tested properly to begin with.

If you are going to wait to get it serviced then expect to wait a long time. Your only two options are to send the TS back to China (at least a month turn around) or wait til they have service centers in your country (an even longer wait).
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Imperium Agent LS970 (LS970 version of Live ROM)
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(Nexus Q)uantum Singularity Project (Media Center, File Server, Website Server, LinuxonAndroid in little black ball of joy)
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pmhesse
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Originally Posted by Lokifish Marz View Post
Well either Omate is wrong, (the card) or Omate is wrong (update on KS regarding warranty).
I sense a theme here.

I'm going to try my co-worker's dock to see if that makes any difference. Then I guess I'll bite the bullet and pull the battery. Thanks for your help.
 
zdiamant
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I had same issue.. After wearing the watch while exercising and sweating, I noticed the screen frizzing out, then would not charge at all. Contacted Omate, and at first they said to wait until service center opens up in my country (USA). I recently received another email stating that I should mail the watch back to Hong Kong. FedEx charges $80 for shipping.. I am debating on whether I should send it back or wait for service center (tough to justify $80 on an item I paid $200)
ZD
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pmhesse
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Originally Posted by zdiamant View Post
I had same issue.. After wearing the watch while exercising and sweating, I noticed the screen frizzing out, then would not charge at all. Contacted Omate, and at first they said to wait until service center opens up in my country (USA). I recently received another email stating that I should mail the watch back to Hong Kong. FedEx charges $80 for shipping.. I am debating on whether I should send it back or wait for service center (tough to justify $80 on an item I paid $200)
ZD
How did you contact them? Thanks.



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jamodio
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How did you contact them? Thanks.



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Try service@omate.com
 
b4d5h0t
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My callisto 100, which is very similar to the omate if not identical, did the same thing, wouldnt wake wouldnt light up when i plugged the charger in... i just removed the back took out the battery for 30 secs and put it back in and it booted up again without a problem.

I notice it tends to be sluggish waking if i leave the camera app open when it sleeps and that one time it didnt wake at all i had also had the camera app running. So now i always close the camera manually before letting it sleep

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