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Problem receiving calls

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By csman, Junior Member on 23rd December 2013, 12:14 AM
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Hi, Iíve got a Samsung galaxy s3 mini and Orange hiro ( Alcatel one touch mini idol ) both purchased from orange .
When I receive a call from Hiro to S3, in some places the dialer/phone app shows person who is calling me but when I press to answer the app freezes and I do not hear anything and the other person canít hear anything .
After this incident the S3 has no sound anywhere in any browser , youtube , music / video player as if it does not have a speaker. If I restart the S3 sound works again until the Hiro calls me.

Weird is that when I call the Hiro there is no problem.
After some investigation I discovered that if I switch on the GSM mode S3 I donít have this problem and I can get calls from Hiro. As you know on gsm the network speed is a few kb compared to wcdma.

I also did some tests and when outdoors with WCDMA mode the problem does not occur.
Also if I set Hiro on GSM and mine on WCDMA/GSM or just WCDMA there is no problem with my phone.
Both phones werenít rooted or other interventions that would void the warranty , their firmware is up to date.
I do not understand why the S3 is unable to perform a basic function.
I tried the 2 sim cards in other phones but there is no problem, the problem only occurs when Hiro phone calls mine.

So far I have tried:
Reset to factory.
Clearing data from Dialer/phone app.

What is frustrating is that sometimes the connection between two works fine but when it doesnít my phone ends up disabled with no sound.
8th April 2014, 07:53 PM |#2  
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I sent the phone 4 times to warranty and got the motherboard+battery replaced, the problem persists. I don't know what to do anymore.
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problem, receiving calls, s3 mini, wcdma
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