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[Q] Screen Issue (Black Screen but touch is working)

OP kouller

18th March 2014, 01:34 PM   |  #1  
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Hi all,

I bought my Note 10.1 (Edition 2014) during a trip to new york (great price) & i brough it back to France.

2 months after my return, i drop the tablet from a chair (about 10 cm high) & the screen begun to turn black.
After a few minutes, the screen was completly black
There is absolutly no scratch on the screen so i tried to plug it directly to my tv through usb/hdmi convertor.

Once plugged, everything is working fine on the tv (the tablet screen is still black), the touch screen is working on the tablet, sounds too.

I check the samsung warrantly & it's not applicable in France for product bought outside Europe

I didn't find any website selling LCD screen (only touch screen but i think it's not the problem).

Do you have any ideas how to save my tablet ?

Thanks in advance.

Regards,
Julien
19th March 2014, 03:41 AM   |  #2  
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Look here. Read the last few pages. http://forum.xda-developers.com/show....php?t=2617614

Sent from my SM-P600 using Tapatalk
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19th March 2014, 12:11 PM   |  #3  
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@kouller if you call up Samsung they may allow you to post it to the US to get it repaired.

If you tell them it fell even though it probs had an underlying issue anyways they will not fix it.

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19th March 2014, 08:42 PM   |  #4  
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Quote:
Originally Posted by RussellEstridge25

Look here. Read the last few pages. http://forum.xda-developers.com/show....php?t=2617614

Sent from my SM-P600 using Tapatalk

Thanks for the tips

I removed the back cover, unplug/plug all the ribbons & LCD screen is working again !
it seems ribbons were detach when the tablet drop.
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19th March 2014, 09:48 PM   |  #5  
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Quote:
Originally Posted by kouller

Thanks for the tips

I removed the back cover, unplug/plug all the ribbons & LCD screen is working again !
it seems ribbons were detach when the tablet drop.

Glad it worked out for ya! Make sure to hit the thanks button

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20th March 2014, 12:58 PM   |  #6  
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My tablet also went completely dark
The screen and digiziter are fine, can hear the startup-sound and feedback from the touch..
So now im sending it in for repairs..
11th April 2014, 01:54 PM   |  #7  
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Got my note back from the repair company today..
And guess what, they didn't find any thing wrong with it!!

I could not powered it off before shipping, so I think the solution was to drain the battery completely...

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