Welcome to XDA

Search to go directly to your device's forum

Register an account

Unlock full posting privileges

Ask a question

No registration required
Post Reply

Fingerprint issue

OP xaznxplaya

27th April 2014, 04:30 AM   |  #1  
xaznxplaya's Avatar
OP Senior Member
Thanks Meter: 32
 
513 posts
Join Date:Joined: Jan 2010
Hi guys,

For x reasons I noticed my fingerprint stopped working today. I'm getting this message.
I tried to restarting and shutting down the device. It didn't change anything. Any idea?

sent from my s5 you 'Mirin?
27th April 2014, 04:31 AM   |  #2  
Senior Member
Thanks Meter: 17
 
168 posts
Join Date:Joined: Nov 2008
I think another person who had that issue ended up having to exchange theirs. The only thing I can think of to try before that is a factory reset.



Sent from my XPS 12-9Q33 using Tapatalk
27th April 2014, 04:36 AM   |  #3  
xaznxplaya's Avatar
OP Senior Member
Thanks Meter: 32
 
513 posts
Join Date:Joined: Jan 2010
Sigh. I'll flash a ROM and check out how it goes then.

sent from my s5 you 'Mirin?
27th April 2014, 04:37 AM   |  #4  
Senior Member
Thanks Meter: 42
 
333 posts
Join Date:Joined: Jan 2011
More
I wouldn't flash anything don't want to trip the Knox counter and void warrenty

Sent from my SAMSUNG-SM-G900A using xda app-developers app
27th April 2014, 04:45 AM   |  #5  
xaznxplaya's Avatar
OP Senior Member
Thanks Meter: 32
 
513 posts
Join Date:Joined: Jan 2010
I did root the device already. Didn't it void the warranty?

sent from my s5 you 'Mirin?
27th April 2014, 04:53 AM   |  #6  
Account currently disabled
Thanks Meter: 26
 
166 posts
Join Date:Joined: Feb 2014
Before doing a factory reset, try to ask for help first. You can go back to the store or the carrier you bought the phone or call your technical support. Ask also if by rooting your device, did it void the warranty.
27th April 2014, 04:58 AM   |  #7  
xaznxplaya's Avatar
OP Senior Member
Thanks Meter: 32
 
513 posts
Join Date:Joined: Jan 2010
Meh. I was planning to flash a ROM which would result in a factory reset, if doing that would help I'll get the same results. Although, I'll try to contact the technical support to see if they have any idea of this problem

sent from my s5 you 'Mirin?
29th April 2014, 04:05 AM   |  #8  
xaznxplaya's Avatar
OP Senior Member
Thanks Meter: 32
 
513 posts
Join Date:Joined: Jan 2010
Fast update, I did a factory update and installed a new ROM, the issue is still there. I may have to flash back to the stock ROM and bring it back. I'm not sure what's the policy though
1st May 2014, 11:51 PM   |  #9  
xaznxplaya's Avatar
OP Senior Member
Thanks Meter: 32
 
513 posts
Join Date:Joined: Jan 2010
I called the store and my 15days have passed. Its either I can send it for repair or keel it like this. Seriously I don't use the fingerprint at all but its about when I'll be selling it. Would there be another way to fix this?

sent from my s5 you 'Mirin?

Post Reply Subscribe to Thread
Previous Thread Next Thread
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes