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Note 3 Touch Stops Responding or Working

OP NaxIonz

5th October 2013, 07:23 PM   |  #1  
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Has anyone had issues with their Samsung Note 3 and touch input?

Mine will get into a state where it not longer responds to touch. It will respond if I pull out the stylus and use that; or if I turn off the screen then turn it back on, it will start responding again.

It has done this maybe 50 times since I got it two days ago :-\
5th October 2013, 10:14 PM   |  #2  
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Yes I have the same issue. Do you have the Rogers version of the Note 3?

I created a couple of threads in hopes to find a fix.

Here they are

http://forum.xda-developers.com/show....php?t=2471123

http://forum.xda-developers.com/show....php?t=2471171

Sent from my SM-N900W8 using Tapatalk 4
7th October 2013, 08:28 PM   |  #3  
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Quote:
Originally Posted by djnoicatse

Yes I have the same issue. Do you have the Rogers version of the Note 3?

I created a couple of threads in hopes to find a fix.

Here they are

http://forum.xda-developers.com/show....php?t=2471123

http://forum.xda-developers.com/show....php?t=2471171

Sent from my SM-N900W8 using Tapatalk 4


What is the "Rogers" version? And how would I check if I have that?
7th October 2013, 08:45 PM   |  #4  
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Dunno if it matters, but these are the apps I have "Turned Off" via the application manager:


ANT Radio Service
AT&T DriveMode
AT&T FamilyMap
AT&T Locker
AT&T Messages
AT&T Navigator
AT&T Ready2Go
AT&T Smart Wi-Fi
BlurbCheckout
ChatON
DualClock (digital)
Games
Google Play Books
Google Play Magazines
Google Play Movies & TV
Google Search
Lookout Security
Mobile TV
PEN.UP
POLARIS Office 5
S Voice
Samsung Apps
Samsung Apps Widget
Samsung Calendar SyncAdapter
Samsung Cloud Data Relay
Samsung Cloud Quota
Samsung Contact SyncAdapter
Samsung SBrowser Sync Adapter
Samsung SNote3 SyncAdapter
Samsung Syncadapters
Story Album
Story Album Widget
Swype
TalkBack
Travel wallpaper
TripAdvisor
Weather Widget
Yahoo! Finance
TPmobile
8th October 2013, 04:55 PM   |  #5  
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From my chat with Samsung:


Quote:

Stewart: Hi, thank you for contacting Samsung Technical Support. How may I help you today?
Christopher: Hello, I have a Note 3, and I am having issues where the screen becomes unresponsive to FINGER touch.
Christopher: But if I pull out the stylus, it responds to that just fine. It seems to get into this state in a variety of apps & games, as well as on my home launcher screen. Only thing that resolves it is turning the screen off and on again.
Stewart: I understand that your device screen is not responding to your finger touch. Is that correct?
Christopher: That is correct. It happens several times a day
Stewart: Thank you. I will be glad to assist you.
Stewart: Is there any screen protector on the screen?
Christopher: No
Stewart: Thank you.
Stewart: Let us try to troubleshoot the issue by performing a soft reset in the device.
Stewart: Please follow the steps mentioned below to perform a soft reset on your Phone.

1. Turn off the handset.
2. Remove the battery and wait for 30 seconds.
3. Reinsert the battery and turn ON the device.

Christopher: okay, doing that now
Stewart: Please go ahead.
Christopher: Device is starting now
Stewart: Okay.
Stewart: Please check whether the issue persists after the device turned ON.
Christopher: I am checking
Stewart: Okay.
Christopher: The issue happens randomly
Christopher: So it may not repro right away
Stewart: If the issue persists further , you can try contacting the place of purcjase and get the device replaced under 15 days replacement warranty.
Christopher: What other reasons could cause it?
Christopher: If it happens again, is replacement the only choice?
Stewart: We do not have such reported issues at our end.
Christopher: Yesterday, it was also randomly doing the haptic-vibrate even though I wasn't doing anything
Stewart: There might be some issue with the device.
Christopher: How do I replace it? Do I take it to any AT&T store?
Stewart: Yes, please.

Surprisingly, since I did that, the issue went away. Now it's only been since yesterday afternoon that I did that, so hopefully I haven't jinx'd myself.......
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15th October 2013, 02:23 PM   |  #6  
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tmobile version
Quote:
Originally Posted by NaxIonz

From my chat with Samsung:




Surprisingly, since I did that, the issue went away. Now it's only been since yesterday afternoon that I did that, so hopefully I haven't jinx'd myself.......

Mine has been doing this as well especially on the lock screen and on games have to hit power button to get it to respond. I pulled the battery once but didn't wait 30 secs so I just did it again. I hope it works or I'm taking it back.
15th November 2013, 10:52 PM   |  #7  
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I got the same issue. I will also try removing the battery. Hope it works.
23rd March 2014, 12:02 PM   |  #8  
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I am having this problem too with kitkat 4.4.2 and an international LTE note3
did the battery tip work for you?
24th March 2014, 11:23 AM   |  #9  
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Edited...
Last edited by alf69mi; 24th March 2014 at 07:37 PM.
24th April 2014, 07:29 AM   |  #10  
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Note 3 Finger touch unresponsive after kitkat update
Quote:
Originally Posted by alf69mi

I am having this problem too with kitkat 4.4.2 and an international LTE note3
did the battery tip work for you?

I am facing the same issue ..If anybody finds any fix ...Kindly let me know also .

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