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[Q] Return Unlocked phone for repair

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iwalkthrowwalls
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Default [Q] Return Unlocked phone for repair

My Sprint HTC One will not be recognized by any PC. It is unlocked. I have tried it S-On and S-Off. I have tried multiple cords, on multiple USB ports, on multiple ROMs, on multiple PCs Win 8, and Win 7. I've installed universal drivers and the uninstalled HTC Sync. I took it to the Sprint Store and the tech thought he fixed it by putting the phone in USB debugging mode. That didn't work. HTC said to reset the battery stats by powering down for ten minutes, then hold vol up, vol down, and power for two minutes. No luck...

I am able to to use dropbox to load ROMs and backup files.


I reached out to HTC again to troubleshoot. My question is, will i encounter problems if i send the phone unlocked and on a custom ROM to repair a USB port? The warranty language mentioned service fees and handling fees. I don't wish to encounter these. lol. I would love to send it back with factory setting, but cannot without a working USB port and a PC. Right? Any suggestions?
 
iwalkthrowwalls
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#2  
Member - OP
Thanks Meter 16
Posts: 43
Join Date: Sep 2008
Talking Returned and back to normal

Quote:
Originally Posted by iwalkthrowwalls View Post
My Sprint HTC One will not be recognized by any PC. It is unlocked. I have tried it S-On and S-Off. I have tried multiple cords, on multiple USB ports, on multiple ROMs, on multiple PCs Win 8, and Win 7. I've installed universal drivers and the uninstalled HTC Sync. I took it to the Sprint Store and the tech thought he fixed it by putting the phone in USB debugging mode. That didn't work. HTC said to reset the battery stats by powering down for ten minutes, then hold vol up, vol down, and power for two minutes. No luck...

I am able to to use dropbox to load ROMs and backup files.


I reached out to HTC again to troubleshoot. My question is, will i encounter problems if i send the phone unlocked and on a custom ROM to repair a USB port? The warranty language mentioned service fees and handling fees. I don't wish to encounter these. lol. I would love to send it back with factory setting, but cannot without a working USB port and a PC. Right? Any suggestions?
So i was able to restore my phone from my first stock back up. This was my saving grace. I transferred it via Dropbox. I then, used the Terminal app and Revone to relock bootloader and make the phone look as close to stock as possible. Then only things I was't able to return was S-Off back to S-On and the red developer warning on bootscreen. After returning to mostly stock i sent the phone to HTC by Fed Ex ($25) and received my phone back fixed and returned to full stock and an new Sim card. Victory! It only took a week and a half. I ended up getting the M8 anyway, but I'm happy to know that HTC was able to help me out.
Tags
repair, unlocked, usb, warrenty
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