Attend XDA's Second Annual Developer Conference, XDA:DevCon 2014!
5,736,126 Members 42,576 Now Online
XDA Developers Android and Mobile Development Forum

Fingerprint scanner stopped working

Tip us?
 
Marcellff
Old
(Last edited by Marcellff; 11th May 2014 at 06:04 AM.)
#1  
Marcellff's Avatar
Member - OP
Thanks Meter 1
Posts: 47
Join Date: May 2013
Default Fingerprint scanner stopped working

I got my brand new s5 two weeks ago. Fingerprint scanner was working fine until now. I can't unlock my screen using fingerprint scanner anymore. It doesn't recognize my fingerprints. Also I can't change my fingerprint because it says my alternative password is wrong. And when I try to change my alternative password, I get this message on the screenshot.

Anybody else with this problem? Only fix I found was factory reseting. But I don't wanna do that every time I wanna fix this bug. Will this be updated soon? This is so frustrating. A flagship phone like this shouldn't have these type of critical bugs.

Sent from my SM-G900T using XDA Free mobile app
 
nubsgohard
Old
#2  
Junior Member
Thanks Meter 2
Posts: 16
Join Date: May 2014
Quote:
Originally Posted by Marcellff View Post
I got my brand new s5 two weeks ago. Fingerprint scanner was working fine until now. I can't unlock my screen anymore. It doesn't recognize my fingerprints. Also I can't change my fingerprint because it says my alternative password is wrong. And when I try to Chae my alternative password, I get this message on the screenshot.

Anybody else with this problem? Only fix I found was factory reseting. But I don't wanna do that every time I wanna fix this bug. Will this be updated soon? This is so frustrating. A flagship phone like this shouldn't have these type of critical bugs.

Sent from my SM-G900T using XDA Free mobile app
Is your S5 rooted? Running Custom Rom?

If not, is your fingerprint scanner covered by something? Dirt, Sweat, maybe plastic from a case your using?
 
Marcellff
Old
#3  
Marcellff's Avatar
Member - OP
Thanks Meter 1
Posts: 47
Join Date: May 2013
Quote:
Originally Posted by nubsgohard View Post
Is your S5 rooted? Running Custom Rom?

If not, is your fingerprint scanner covered by something? Dirt, Sweat, maybe plastic from a case your using?
Nope. Not rooted. Not covered by anything. The scanner just doesn't seem to work.
 
muzhik
Old
#4  
muzhik's Avatar
Senior Member
Thanks Meter 64
Posts: 168
Join Date: Dec 2008
Location: planet_EaRtH

 
DONATE TO ME
Quote:
Originally Posted by Marcellff View Post
Nope. Not rooted. Not covered by anything. The scanner just doesn't seem to work.
i would get a replacement phone...

-- got cloud?! get 20gb free cloud storage
 
Marcellff
Old
#5  
Marcellff's Avatar
Member - OP
Thanks Meter 1
Posts: 47
Join Date: May 2013
Quote:
Originally Posted by muzhik View Post
i would get a replacement phone...
It's not a hardware issue, definitely a software issue. As I did a factory reset on the phone and its working perfectly now.

Sent from my SM-G900T using XDA Free mobile app
 
muzhik
Old
#6  
muzhik's Avatar
Senior Member
Thanks Meter 64
Posts: 168
Join Date: Dec 2008
Location: planet_EaRtH

 
DONATE TO ME
Quote:
Originally Posted by Marcellff View Post
It's not a hardware issue, definitely a software issue. As I did a factory reset on the phone and its working perfectly now.

Sent from my SM-G900T using XDA Free mobile app
i guess if you "OK" with factory resetting your phone every so often.. otherwise, i would go to tmobile and have them warranty swap it.

-- got cloud?! get 20gb free cloud storage
 
Marcellff
Old
#7  
Marcellff's Avatar
Member - OP
Thanks Meter 1
Posts: 47
Join Date: May 2013
Quote:
Originally Posted by muzhik View Post
i guess if you "OK" with factory resetting your phone every so often.. otherwise, i would go to tmobile and have them warranty swap it.
I think you're probably right. But I've seen some other people on the Internet with this same issue, and a factory reset was the only way out for them as well.. I think I'll just get a new one after all

Sent from my SM-G900T using XDA Free mobile app
 
Marcellff
Old
#8  
Marcellff's Avatar
Member - OP
Thanks Meter 1
Posts: 47
Join Date: May 2013
Bump

Sent from my SM-G900T using XDA Free mobile app

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes