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Moto G with KitKat 4.4.2 SIM not working

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Copro
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(Last edited by Copro; 11th March 2014 at 11:27 AM.)
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Battery Low Moto G with KitKat 4.4.2 SIM not working

Hi Moto G users,

A colleague has upgraded her Moto G from eBay which was sold with no simlock and just an o2 branding to KitKat 4.4.2 via the WiFi connection until the new microSIM arrived. Then after activating and inserting the SIM there is no network on the phone and we also tried multiple other SIMs already and stopped after the new SIM worked in other phones. The SIM icon in the notification area is just crossed out red when inserted but no service shown in the About dialog. (see attached screenshot)

The only relevant information so far is that the KitKat update caused problems with the dual SIM version of the phone for users in India.
The OTA update installed on this phone is 176.44.1.falcon_umts.O2.en,DE

The Motorola support suggested to re-insert the SIM while the phone was running which did not fix the issue. Also rebooting it several times with SIM inserted and not and a full factory reset did not result in anything.

If you have any input or tips ... please feel free to advise ...

The Fastboot menu shows the line
Device is LOCKED. Status Code: 0
--> Does that mean that just the bootloader is locked or something else ?

Full output of the Fastboot menu:
AP Fastboot Flash Mode (S)
41.05 (sha-f4ab363, 2013-12-06 12:32:04)
CPU: MSM8226 CS
eMMC: 8GB Sandisk RV=06 PV=07 TY=17
DRAM: 1024 Samsung S4 SDRAM DIE=4Gb
Battery OK
Device is LOCKED. Status Code: 0
Connect USB Data Cable

Update:
The symbol and error messages indicate that the SIM is not recognized and even after adding some paper on the back of the SIM it still seems to not get detected.
So currently I am returning it for repairs or replacement.
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Ch1253
Old
#2  
Junior Member
Thanks Meter 0
Posts: 1
Join Date: May 2014
Default Same problem

I am facing same problem taught it would go if i install cynoengine mood but boot loader is not unlocked checked the site is not unlockable either... Damn need help.... I am gonna to brake moto


Quote:
Originally Posted by Copro View Post
Hi Moto G users,

A colleague has upgraded her Moto G from eBay which was sold with no simlock and just an o2 branding to KitKat 4.4.2 via the WiFi connection until the new microSIM arrived. Then after activating and inserting the SIM there is no network on the phone and we also tried multiple other SIMs already and stopped after the new SIM worked in other phones. The SIM icon in the notification area is just crossed out red when inserted but no service shown in the About dialog. (see attached screenshot)

The only relevant information so far is that the KitKat update caused problems with the dual SIM version of the phone for users in India.
The OTA update installed on this phone is 176.44.1.falcon_umts.O2.en,DE

The Motorola support suggested to re-insert the SIM while the phone was running which did not fix the issue. Also rebooting it several times with SIM inserted and not and a full factory reset did not result in anything.

If you have any input or tips ... please feel free to advise ...

The Fastboot menu shows the line
Device is LOCKED. Status Code: 0
--> Does that mean that just the bootloader is locked or something else ?

Full output of the Fastboot menu:
AP Fastboot Flash Mode (S)
41.05 (sha-f4ab363, 2013-12-06 12:32:04)
CPU: MSM8226 CS
eMMC: 8GB Sandisk RV=06 PV=07 TY=17
DRAM: 1024 Samsung S4 SDRAM DIE=4Gb
Battery OK
Device is LOCKED. Status Code: 0
Connect USB Data Cable

Update:
The symbol and error messages indicate that the SIM is not recognized and even after adding some paper on the back of the SIM it still seems to not get detected.
So currently I am returning it for repairs or replacement.
Tags
moto g, sim
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