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[Q] How many HK owners are having data/voice issues?

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munsterrr
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Default [Q] How many HK owners are having data/voice issues?

A simple "yes" or "no" and where you are located should suffice.

Spent a total of 5 hours with Sprint between the phone and corporate stores since the first day this came out and today I was finally told the truth that all Sprint HK M8 owners are facing data issues.

To be specific(D.C. is a spark area) Every 15 minutes or so, my data/voice will drop regardless of what I am doing and pick back up anywhere between 1x and lte/spark 3-4 minutes later like clock work.

The lady at the corporate store let me see how my phone was in the red(see last pic). I went back to stock unrooted. Downloaded the .15 update. Updated profiles, PRLs, ##72786# data resets constantly and this problem still exists. The best that any representative could do is credit me $30 for my troubles(bull ****). Tried to get a replacement handset and they told me no. No one has given me any sort of "this will be fixed soon". Its always "well.....profile/prl/data updates cant fix this so a technician will look at your local tower"

I'm trying to get a rough estimate as to how many people are having the same problems

Here are pics for reference. This all happened with in 2 hours and continues to happen
http://imgur.com/a/5GeWu

Don't be surprised if you see this on other forums. Kind of going every where to see how many are having issues.
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mjs2011
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It's your phone. You need a replacement. I had the same issues, went into a store. They replaced my phone. No more issues.

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Originally Posted by mjs2011 View Post
It's your phone. You need a replacement. I had the same issues, went into a store. They replaced my phone. No more issues.

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That was my problem. They said they wouldnt swap phones because its not the phone's fault.
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bmoreboy02
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Im having the same issues but only when connected to my airrave.
 
atb245
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No,
I did encounter issues when I first got my phone......... but did a system update the first day and all issues seem to be fixed ..this update does note that it corrects this type of problem .. on my phone anyway
 
mjs2011
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Originally Posted by munsterrr View Post
That was my problem. They said they wouldnt swap phones because its not the phone's fault.
Might want to have them check the SIM Card Reader. When I brought mine in after having the phone for a week, they told me that the issue were a result of the reader being busted. They replaced my phone right away with no issues since I only had it for a week. From what I hear is that the longer you've had the phone, the less likely Sprint will replace it though.
 
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I'm heading over to the store again today to have them actually look at it.
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munsterrr
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They finally acknowledged that it is a handset problem. After looking at the service trends again I was red in voice and device was grey(don't know what that means). Crossing fingers that this fixes the issue but also Hoping that this isn't the only solution as it sounds costly
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dincdoes.me
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Quote:
Originally Posted by munsterrr View Post
They finally acknowledged that it is a handset problem. After looking at the service trends again I was red in voice and device was grey(don't know what that means). Crossing fingers that this fixes the issue but also Hoping that this isn't the only solution as it sounds costly
Grey means not enough data collected yet to determine anything.

I'm having bad issues as well as everyone else I personally sold HK and Non HK M8 too something is not right.. I'm to scared to order myself a replacement and not be able to achieve S-Off on it.. But I could buy the 25 dollar app to get it. Anyway Ive asked about these issues no response worth talking about. Hope to solve this soon guys...
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cor4twenty
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Just got an HKE no problems here. I actually get better signal and speeds than on my Note 3. No Spark just LTE

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