Retired Forum Moderator / Recognized Themer
Thanks Meter 4,651
Join Date: Feb 2007
Location: Edinburgh, Scotland
DONATE TO ME
My experience with Samsung service (KNOX, root & warranty)
I decided to start this thread to share my recent experience with the Samsung service centre.
I live in the UK and last November I got a P600 16GB Note 10.1 2014. I was using it mainly for taking notes at university with Lecture Notes and for keeping the girl I babysit busy with a couple of games. During one of those babysitting sessions, the tablet fell on the floor. When I picked it up the screen had two dark patches on the left side but it was still working fine. I decided to reboot and unfortunately the screen never came on again. I could still hear the touch sounds, so I know the digitiser was intact, but the screen was not lit up. Furthermore, one of the hinges of the back cover seemed to have broken, as there was a visible gap between the bezel and the cover.
Firmware-wise, the phone was rooted, with the KNOX flag tripped, running a Colombian 4.4.2 firmware. Even the build.prop was modified to show the tablet as a Note Pro in order to get the fancy recent apps screen.
At this point, you may all think that I was screwed in terms of warranty, right? Well, those were my thoughts exactly! Nevertheless, I decided to send it to the service centre, as, for free or not, I wanted it fixed. I filed the service request online and only mentioned that I saw the dark spots and that the screen stopped lighting up. I did not mention the fall nor the rooting of course, although I was fairly certain that evidence of both was hard to miss.
To my great surprise, the tablet was fixed completely free of charge and returned to me by mail 17 days later!
Let the record show that I do not mean to say that rooting and tripping KNOX does not void your warranty. It just didn't in my case. And maybe, just maybe, each service centre have their own way of handling things like these.
iR¡D@k!* from i9505 via Tapatalk 4