My girlfriend bought a new Moto G yesterday. When she connected to WiFi during the setup, the device immediately said an update to 4.4.2 was available. She downloaded and applied the update but now her phone only shows the blue Motorola orb and then a black screen for 10 seconds. This loops until the battery runs out.
I can access the bootloader (flashed both the EU 4.4.2 firmware and the GB one and both don't give any errors but don't resolve the issue).
I can't access the recovery (it just seems to reboot the phone) or factory reset it from the bootloader.
Any idea what might be happening and how I can resolve this?