These tablets have a one year LIMITED warranty which is, 90 day labor
warranty and a one year parts warranty. After the 90 day labor warranty is
over, if any parts need to be replaced there is no charge for the parts
themselves. However, there is a $20 labor fee for this firmware particular
procedure. We only cover half way shipping. You would be responsible for
shipping to us. If you purchased the extended warranty then the third party
vendor will cover the repairs. Please advise if you would like to send it
Most of the other tablets have access to a Firmware download on their site and they are trying to make a buck off of a known problem. I pointed that out to them. Let's see if they will provide me with the Firmware.