My wife's M8 all of a sudden crapped out on us and the the screen won't turn on. When plugged in, the LED comes on but that's it. We've held the volume buttons with the power button for two minutes, and it still won't come on. We've talked to Sprint and HTC and neither will send us a new phone but a refurbished one. Sprint wants a $150 deductible which seems pointless because we have the Total Equipment Protection, but I digress. Anyways, what other options could we try before we have to pay money (that we don't have) to have it fixed? Also, my wife is worried about losing her pictures (already have over 2000) is there any way to recover them at this point? They don't save with her Google account, correct?