FORUMS

OnePlus Addresses Reservation List Cheating

Jake Cooper figured out how to bump his place up on OnePlus’ reservation list and … more

OnePlus 2 Benchmark Scores Show Its Muscle

This video by FoneArena contains all the popular benchmarks being tested on the OnePlus 2, … more

Sony’s Emergence in The Middle: Is The Price Right?

Sony’s Electronics Division is not in its best days, and its smartphone … more

HTC Delivering Ads Straight to Sense Home

HTC’s 2015 has been a year marked by a desperate search for revenue.The HTC One M9 … more

Shattered Screen Experience

173 posts
Thanks Meter: 14
 
By bigragu, Senior Member on 30th May 2014, 02:00 PM
Post Reply Subscribe to Thread Email Thread
When I read that HTC was offering to replace cracked screens on a one-time basis I thought that was pretty cool. But then I read it was only if the screen was cracked within the first 6 months and I thought what were the odds of that happening. Seemed like it was more likely to happen in months 6-24. Well, I got my M8 in April and the other day I dropped it. I was sitting down and reached into my pocket when it rang and it fell out. It was only a short distance and I've had it happen many times before without incident, but for some reason the screen completely shattered. I even had a protector on it to no avail.

Well, I contacted HTC via messenger and had a great experience. It did take awhile as the operator went over the various options, but ultimately I chose the completely free option which will take 8-10 days which I can afford because I am just using my old phone. Just sent it off yesterday so I'll let you know how it goes, but so far, it seems they have lived up to their promise.
Last edited by bigragu; 30th May 2014 at 04:46 PM.
The Following 4 Users Say Thank You to bigragu For This Useful Post: [ View ]
 
 
30th May 2014, 03:50 PM |#2  
Senior Member
Flag Simpelcity
Thanks Meter: 6
 
More
That's awesome ! I was wondering how they would handle this and if there weren't any conditions they could deny your phone.
Well i'm not going to try it on purpose ..
30th May 2014, 04:49 PM |#3  
bigragu's Avatar
OP Senior Member
Flag Baltimore
Thanks Meter: 14
 
More
They just asked for the serial # and then they were able to get all of the other information they needed from that, although they did ask when I bought the phone. I'm not sure why they would ask that considering it had to be less than 6 months that I've had it.

They sent me a pre-paid label and I dropped it off at UPS.
The Following User Says Thank You to bigragu For This Useful Post: [ View ]
30th May 2014, 04:58 PM |#4  
Chris_c81's Avatar
Senior Member
Thanks Meter: 203
 
More
Be thankful you live in a country where they offer the advantage program

Sent from my HTC One_M8 using Tapatalk
The Following User Says Thank You to Chris_c81 For This Useful Post: [ View ]
30th May 2014, 05:00 PM |#5  
bigragu's Avatar
OP Senior Member
Flag Baltimore
Thanks Meter: 14
 
More
Oh, really. What country do you live in that they don't offer it?
30th May 2014, 05:10 PM |#6  
n1234d's Avatar
Senior Member
Flag Mumbai
Thanks Meter: 411
 
More
Quote:
Originally Posted by bigragu

Oh, really. What country do you live in that they don't offer it?

Every other country except USA?
The Following 2 Users Say Thank You to n1234d For This Useful Post: [ View ]
30th May 2014, 05:10 PM |#7  
Senior Member
Flag Montreal, QC
Thanks Meter: 30
 
More
Quote:
Originally Posted by bigragu

Oh, really. What country do you live in that they don't offer it?

Canada's HTC Advantage is only the extra Google Drive space and software update promise.
30th May 2014, 05:33 PM |#8  
bigragu's Avatar
OP Senior Member
Flag Baltimore
Thanks Meter: 14
 
More
Didn't realize. Doesn't really make any sense why that would be.
30th May 2014, 06:23 PM |#9  
Senior Member
Thanks Meter: 7
 
More
So you didn't root this or anything I hope right?

I just got off the chat with HTC and they said if I root this phone it voids all warranty even screen repair.

So now I have been scrambling to go back to stock everything from S-OFF so I can send this in for repair using the same free option.
30th May 2014, 07:42 PM |#10  
Junior Member
Flag Charleston
Thanks Meter: 9
 
More
Quote:
Originally Posted by murf43143

So you didn't root this or anything I hope right?

I just got off the chat with HTC and they said if I root this phone it voids all warranty even screen repair.

So now I have been scrambling to go back to stock everything from S-OFF so I can send this in for repair using the same free option.

Unfortunately, they will still be able to tell. My screen shattered and I had an unlocked bootloader with S-off. Went back to stock, re-locked, changed re-locked to locked and removed tampered banner, and sent it in (from what I read turning S-on will trip re-locked and tampered so I didn't do).

Got a quote from them yesterday that they'd only replace my screen for free if I paid $290 for them to replace my motherboard since my bootloader was unlocked (they will look to see if you requested an unlock token from HTC Dev as well as looking on the device itself). After spending an hour on the phone with them yesterday they say they will do it for $145 but a supervisor is supposed to call me back so we can discuss more. They still haven't explained to me why the motherboard needs to be replaced besides "we have to since the bootloader was unlocked."

My approach when dealing with them is that there are two separate warranties for the phone - the screen replacement warranty and a 1 year warranty for the rest of the phone. The screen warranty doesn't mention unlocked bootloader voiding it, only that "unauthorized modifications.." will. Whereas the 1 year warranty mentions "unauthorized modifications..." as well as "the bootloader has been unlocked.." voiding the warranty.

I'll let you guys know where I get with them.
30th May 2014, 09:28 PM |#11  
mathrania's Avatar
Senior Member
Flag Dubai / Surat
Thanks Meter: 605
 
More
Quote:
Originally Posted by jfvick

Unfortunately, they will still be able to tell. My screen shattered and I had an unlocked bootloader with S-off. Went back to stock, re-locked, changed re-locked to locked and removed tampered banner, and sent it in (from what I read turning S-on will trip re-locked and tampered so I didn't do).

Got a quote from them yesterday that they'd only replace my screen for free if I paid $290 for them to replace my motherboard since my bootloader was unlocked (they will look to see if you requested an unlock token from HTC Dev as well as looking on the device itself). After spending an hour on the phone with them yesterday they say they will do it for $145 but a supervisor is supposed to call me back so we can discuss more. They still haven't explained to me why the motherboard needs to be replaced besides "we have to since the bootloader was unlocked."

My approach when dealing with them is that there are two separate warranties for the phone - the screen replacement warranty and a 1 year warranty for the rest of the phone. The screen warranty doesn't mention unlocked bootloader voiding it, only that "unauthorized modifications.." will. Whereas the 1 year warranty mentions "unauthorized modifications..." as well as "the bootloader has been unlocked.." voiding the warranty.

I'll let you guys know where I get with them.

But requesting a unlock token from htcdev doesn't necessarily mean that the device is unlocked. This HTC policy is crap.
I got my screen replaced under warranty from HTC for my One X, and they gave me a non gorilla glass, which i realized in a week as it got plenty of scratches easily. But didn't bother to explain the dumb customer care, just sold the device...

Sent from my HTC One_M8 using XDA Premium 4 mobile app

Read More
Post Reply Subscribe to Thread
Previous Thread Next Thread
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes