My vibrate motor went out, got an RMA for warranty repair. They said they were sending me a "loaner" within 10 days. Got a bit nervous of what they might send me but received package 2 days later which turned out to be a brand new phone. Sent broke phone back with their prepaid package and got an email three days later they received it and let them know if I had any problems with the "replacement". If your dead set on getting your exact phone back I suggest you ask when submitting your repair request. More than happy with my experience.
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