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Problem with KNOX.

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nfsmw_gr
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Default Problem with KNOX.

Hi, I had a screen issue today and got to a Samsung repair center after flashing stock rom and reseting the counter.
The Service center denied fixing my phone because I had KNOX Warranty Void 0x1.
Is there anything that can be done?
I've heard KNOX alone isn't supposed to give you warranty issues but that's not the case here.
Any user that Samsung fixed their phone with KNOX Warranty Void 0x1?
Could you share your experience?
Thanks.

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Devices:Nokia 3310-->Nokia 5210-->Nokia 3410-->Motorola V535-->Sony K750i-->Sony W660i-->Nokia 5320-->Sony W595i-->Samsung Galaxy S-->Huawei Ideos X5-->Nokia X2-->Sony Spiro-->Sony Live With Walkman-->Vodafone Joy(Huawei 845)-->Sony Xperia PLAY-->Sony Z550i(temp)-->Samsung Galaxy SIII(Awesome phone!)-->Samsung Galaxy S4
 
Joku1981
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You don't need create a new thread having this already opened:
[Q&A][i9505] Knox Q&A / Discussion Thread - ask questions here!

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
CLICK "THANKS" BUTTON IF I HELPED YA
 
nikzDHD
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I can see your in Greece. Greece is part of the European Union. All EU members have 2 year warranties.

http://www.thisismoney.co.uk/money/b...ty-EU-law.html

Use that against them and they should listen and fix it. Worth a try. It's EU Law
Phone: OnePlus One 64GB
Rom: SlimSaber | Der Kernel: AK

Tablet: Nexus 7 2013 32GB
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Previous: HTC DesireHD | Samsung Galaxy SII | T-Mobile Rapport | Samsung Galaxy S (Backup) | Samsung Galaxy SIII | Samsung Galaxy Note II | HTC One X | Nexus 4 | Samsung Galaxy S4
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nfsmw_gr
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Quote:
Originally Posted by Joku1981 View Post
You don't need create a new thread having this already opened:
[Q&A][i9505] Knox Q&A / Discussion Thread - ask questions here!
I'm sorry about that.
Quote:
Originally Posted by nikzDHD View Post
I can see your in Greece. Greece is part of the European Union. All EU members have 2 year warranties.

http://www.thisismoney.co.uk/money/b...ty-EU-law.html

Use that against them and they should listen and fix it. Worth a try. It's EU Law
Thank you! Really good tip!
You think they'll fix it even with knox?

Press thanks if i've helped you!
It's not much,but it does matter to me.


Anyone plays FIFA 13 on Origin?
Add me so we can play a game!
(nfsmw_gr just like here)

Devices:Nokia 3310-->Nokia 5210-->Nokia 3410-->Motorola V535-->Sony K750i-->Sony W660i-->Nokia 5320-->Sony W595i-->Samsung Galaxy S-->Huawei Ideos X5-->Nokia X2-->Sony Spiro-->Sony Live With Walkman-->Vodafone Joy(Huawei 845)-->Sony Xperia PLAY-->Sony Z550i(temp)-->Samsung Galaxy SIII(Awesome phone!)-->Samsung Galaxy S4
 
Lennyz1988
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Quote:
Originally Posted by nikzDHD View Post
I can see your in Greece. Greece is part of the European Union. All EU members have 2 year warranties.

http://www.thisismoney.co.uk/money/b...ty-EU-law.html

Use that against them and they should listen and fix it. Worth a try. It's EU Law
Almost correct, but incomplete.

Samsung doesn't have to give you 2 year warranty when you messed with the phone. The store where you bought it however, should fix the phone according to the EU Law. It's actually not called warranty but conformity of the product. Warranty is giving by Samsumg and conformity of the product is legally obligated to the store that sold you the phone. No rooting, flashing, can free them for fixing a hardware failure, that's not caused by yourself.

It's the store you bought it from you should claim your warranty.

I would however spam Samsung their Facebook and tell everyone how Samsung treaths their customers.

(I hope I translated everything correctly, but I think you will get my point).
Current:

Samsung Galaxy S 4 I9505 | WanamLite v3.0

Retired:

Samsung Galaxy S II I9100 : AOKP 4.2.1
HTC Touch Pro2 | ROM: Valkyrie 6.5.23115TR2.5
HTC HD2 | DarkStone1337 [FroyoStone Sense - V3.2]
HTC Desire : Oxygen v2.1.3
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nfsmw_gr
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Quote:
Originally Posted by Lennyz1988 View Post
Almost correct, but incomplete.

Samsung doesn't have to give you 2 year warranty when you messed with the phone. The store where you bought it however, should fix the phone according to the EU Law. It's actually not called warranty but conformity of the product. Warranty is giving by Samsumg and conformity of the product is legally obligated to the store that sold you the phone. No rooting, flashing, can free them for fixing a hardware failure, that's not caused by yourself.

It's the store you bought it from you should claim your warranty.

I would however spam Samsung their Facebook and tell everyone how Samsung treaths their customers.

(I hope I translated everything correctly, but I think you will get my point).
Thank you so much!!!
Great advice!

Press thanks if i've helped you!
It's not much,but it does matter to me.


Anyone plays FIFA 13 on Origin?
Add me so we can play a game!
(nfsmw_gr just like here)

Devices:Nokia 3310-->Nokia 5210-->Nokia 3410-->Motorola V535-->Sony K750i-->Sony W660i-->Nokia 5320-->Sony W595i-->Samsung Galaxy S-->Huawei Ideos X5-->Nokia X2-->Sony Spiro-->Sony Live With Walkman-->Vodafone Joy(Huawei 845)-->Sony Xperia PLAY-->Sony Z550i(temp)-->Samsung Galaxy SIII(Awesome phone!)-->Samsung Galaxy S4
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