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HELP Razr M stuck on Reboot

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By amokima, Junior Member on 28th June 2014, 06:39 AM
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My Razr M was a bit sluggish so I restarted it. Now it's stuck on the screen with the pulsating Motorola logo. I can reboot using the power & volume keys but that's it. It will not turn off. I can't get it to the system recovery options. It is not rooted.

I just bought a new phone so it's not the end of the world, but I was still have a few files that I need to transfer from my Razr M. I can't get access to the phones' memory buy connecting it to my PC.

Any help would be greatly appreciated & rewarded with cookies.

Ta

Amo
 
 
28th June 2014, 11:39 AM |#2  
lem22's Avatar
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If it's not a hardware issue, you could reflash the operating system without deleting your userdata partition. App settings etc. might get deleted tough.

You'll need RSD Lite and your firmware version from here. Extract it, and delete the line which erases the userdata and just to avoid problems also delete any lines that contain "GetVar", "var" or "oem" Don't forget to save the changes.

Go into fastboot mode first:
Quote:

Turn off or reset your phone first by pressing and holding Volume-up + Volume-down + power for a few seconds until your phone switches into “Boot Mode Selection Menu”, scroll down with Volume-down to highlight “AP Fastboot“ then press Volume-up to select it, you will get into ”AP Fastboot Flash Mode“.

then open RSD Lite, select your modified XML file and flash by clicking "Start".
28th June 2014, 12:47 PM |#3  
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No sure what my firmware is other than JB. I'm also in Australia. Those firmwares all say US, does that make a difference?
28th June 2014, 10:26 PM |#4  
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Yes, I assumed you have the XT907 (Verizon). But if it's the Australian XT905, you would need an appropriate firmware.
29th June 2014, 03:46 AM |#5  
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Have you attempted to boot into the stock recovery?

Sent from my DROID RAZR M using XDA Premium 4 mobile app
29th June 2014, 01:44 PM |#6  
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Fastbooting does nothing. Guess I'm just gonna have to accept that it's bricked.
29th June 2014, 03:46 PM |#7  
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So you flashed the system and it still doesn't boot properly?

Maybe there's something wrong with the userdata (but rather unlikely). The last chance would be to erase this partition too (leaving the appropriate line in the XML). If it's still bricked after it, then it's a hardware issue.
29th June 2014, 03:56 PM |#8  
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I put the firmware on an SDcard & put the card in the Phone. That's as far as the process will go. Nothing else will happen.
29th June 2014, 04:30 PM |#9  
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I believe the stock recovery cannot install images from SD cards. So that won't work.
29th June 2014, 04:40 PM |#10  
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There's no other way to get anything on the phone. When I try & connect it to the computer via USB nothing happens.
29th June 2014, 06:28 PM |#11  
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You have to go into fastboot mode first, then you can connect it.

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