Thanks Meter 1
Join Date: Nov 2006
Location: The Beautiful South
my experience with HTC support
I sent them a mail regarding the "jointstereo" default value for the A2DP profile (you can find the details in another thread). I specified all details of the problem.
reply 1: can you please tell which headset you are using (I had already told them)
reply 2: There is no reason why your mobilephone doesn't work with the A2DP headset. It is possible that the headset is faulty. Can you please try with other headsets (I had already written that I had tried more than one and it was a problem with stereo output not with the headset not working)
reply 3: they reply in Italian (because of my name - I had always used English so far) that the SE HBH-DS970 is not compatible and the SE website does not report the HTC P3600 as compatible. I write back in ENGLISH that it is not a matter of compatibility but a matter of a registry setting and I point them to this forum so that they can see there is a solution.
reply 4: "I am sorry but we can only offer email support in English." The only person using Italian in previous messages was someone from HTC support! I write back "I have always written in English. You should really put your act together"
reply 5: the registry modification described in the forum is against warranty terms and will void your warranty. (!!!) I wrote back asking what the supported way is to have stereo output without voiding the warranty.... waiting for reply 6....
This is ridiculous!
Update: maybe this is reply 6....
The following message to <firstname.lastname@example.org> was undeliverable.
The reason for the problem:
5.4.7 - Delivery expired (message too old) 'timeout'