Have you been to the Tomtom options>preferences>GPS>configure yet? maybe that's your problem ??
Mine is set to com 4 by default in the prefs and In built GPS in the TomTom settings. Hope it helps.
Also bear in mind that the program will take about 30 secs to recognize the built in GPS and then it will take around 45 secs to get a signal outside so give it time too
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