USB Problems

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My 8125 no longer connects via USB. XP tries to install "Smartphone USB Sync" where I get a message that the software has not passed Windows Logo testing, I click to continue anyway. Next is an error message that the hardware could not be installed because the system cannot find the file specified.

Can someone help?

Not sure the reason, but sounds like ActiveSync installation is corrupted. You could install AC. That should restore all the files / registry entries...

This is happening even after reinstalling ActiveSync 4.5 several times.

Please I hope someone knows a solution for this..?

Cingular 8125
Faria WM6
Win XP
ActiveSync 4.5

hmmm....tried a hard reset? or another usb cable?

Originally Posted by Stinkfist

This is happening even after reinstalling ActiveSync 4.5 several times.

Please I hope someone knows a solution for this..?

Cingular 8125
Faria WM6
Win XP
ActiveSync 4.5

Have you tried using a different PC. The idea here is you need to determine if its the PC, the cable, or your phone... So try to narrow this down to where the problem lies.

Also make sure you are using a USB port that is direct to the mother board and not going through a hub. Some USB ports on the front of a PC go through a USB hub that is internal. Use the ports on the back of the computer (and try this on different ports).

I did try a hard reset, and different USB port. I still get the same error. I think its a problem with the USB driver? I have had ActiveSync working on this machine before. I uninstalled it. Then reinstalled it to perform an upgrade, but am having this problem. I don't have access to another PC.

While XP tries to install the USB drivers I did try manually choosing where to find the drivers, in the ActiveSync directory. I get the same error.

Uninstall Activesync through add/remove programs, then go to C:\Program Files\Microsoft ActiveSync, delete the whole folder on your desktop pc....download 4.5 from microsoft's website....install it, then plug your device back in.....see if that helps......

Originally Posted by Stinkfist

I did try a hard reset, and different USB port. I still get the same error. I think its a problem with the USB driver? I have had ActiveSync working on this machine before. I uninstalled it. Then reinstalled it to perform an upgrade, but am having this problem. I don't have access to another PC.

While XP tries to install the USB drivers I did try manually choosing where to find the drivers, in the ActiveSync directory. I get the same error.

Also, see what antivirus/firewall you're using. That caused me a little problem first time I installed it.

Thats why I run all my antivirus and firewall stuff off the router, ActiveStink is too buggy with other softwares.

Originally Posted by anichillus

Also, see what antivirus/firewall you're using. That caused me a little problem first time I installed it.

Thanks for the suggestions, guys. I had already tried deleting the c:\program files\microsoft activesync" folder before installing 4.5 fresh again. It didn't help.

Just to test, I installed ActiveSync 4.2, knowing I cannot use it with WM6. But it installed fine and XP recognized and installed the 8125 perfectly. I was able to access the phone via WM5torage and everything (except no sync, as expected).

Then I uninstalled 4.2 and reinstalled 4.5 clean again. 4.5 installation "updates" the USB drivers everytime. After, the 8125 will not connect via USB with the same error message everytime.