E-Mail from HTC europe

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i received this e-mail this weekend in regards to my breeze always dropping calls. it refers to a new update but only via the support centre

Good Morning,

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The fact that your calls drops is?not normal, if it does that you should try
to Hard reset the device.
If the hard reset doesn't sort the issue you will need to send the phone to
repair.

Note: hard reset will delete all data from the device, you need to save your
personnal files and synchronize your device first.


I can confirm we have recently released a new ROM update for the Mteor.

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Due to the complex nature of this ROM update we will not be offering this
download via our website. Instead we are offering it through our network of
repair centres.

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From the information you have provided your local repair centre are:

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HTC Europe Co.Ltd
Communications House
Presley Way
Crownhill
Milton Keynes
MK8 0ES

+44 (0) 1908 55 64 64

Thank you for your enquiry, Should you have any other problem, please do not hesitate to call us. Your Local number can be found at http://www.europe.htc.com/support/csbyphone.html

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Best regards,

Lena

HTC Europe
callservice@htceurope.com

does anyone know what the turn around time from being received to being sent out from HTC is?

in regards to a software update and a repair/replacement which would include any tests they'ed need to do.

thanks

HI, just try to deactivate the Umts Bandselection... means don't choose Auto .... just try GSM only....

i have Problems to when have activated the AUTO feature...

steve

i have done, thought it fixed it for a whole day aswell, however it seems to make it happen less but it still happens a few times a day

well got the phone back, they actually replaced it so got a new 1 out of the mix and the fact i bought it off ebay second hand - bonus!

the dropping of calls still occurs but it seems its the 3G orange payg sim i have. i will try and get a new one out of orange on saturday and see if that works, i know its the sim as i tried a orange 2G payg sim and it has no problems whatsoever

so its oranges fault and HTC's for not making it work correctly with the sim.

Dan

No new rom on it then? ;p

the rom had a .3 at the end of it instead of .1

the radio was the same too.

My MTeoR arrived today. I also have a "3G sim" or whatever they are.. the one that came with my Nokia N95. That same sim has worked perfectly in my E50 for the past three months, but in the MTeoR I am frequently being disconnected during calls, and even when the phone is off-call, the display changed from "3G Orange" to "No Service" quite frequently.

This is no good

wow, i know it doesn't help its nice to know its not just me breaking the phone like i seem to do to everything electrical

by the way t-mobile, vodafone sims i have work fine in 3g mode, its obviously a orange problem. i have e-mailed them again asking if its a common problem. all i can say is you do the same and maybe our collective voices will be heard.