I managed to get a great deal on my 8525 back in December 2006.
I was coming up on the end of my 2 year contract and called them to see if I could get the 8525 for a deal since I had read other people managed to do so from HowardForums.com. I read a post that you will get the best treatment if you go through the cancellations option and deal with the retention department.
Here is what happened for me:
- $67 credit for roadside assistance I had been paying $2.99 a month for almost 2 years and never used. Told them I didn't know it was on there and they credited my account on the spot.
- Negotiated the price of the phone to $300 with a new 2 year contract and was informed that the phone came with a nice leather case (which I knew it didn't, but the lady insisted that it did).
- Was told that they would send the phone overnight for no extra charge and put the amount on my bill so I could pay it later, but after 3 days of (going crazy) waiting I called and they told me they were waiting for a credit card number from me in order to send it. I told them that wasn't what I was told and that I was a bit upset about it. Got escalated to someone else.
- The new person confirmed that it would be sent and charged my credit card for $250 (rather than $300 - I just remained quite when she said the amount) to get the phone sent and informed me that they would credit my account $100 for the trouble.
- I asked the new lady I was dealing with about the leather case and she told me that it didn't come with one. I let her know that I was told it did so she credited my account another $35 to go to a local Cingular store to buy a new leather case.
- Plus there was a $50 rebate for that phone as well at that time.
- And to top it all off 200 bonus anytime minutes every month. I can't remember exactly how this happened, but I know I asked for it at some point in the dealings and they gave me 200 extra minutes every month for no charge. Shows up as a feature on my Rate Plan & Features page online:
200 Bonus Minutes $0.00
So here is the breakdown...
$250 for the phone
$67 credit for roadside
$100 for the confusion (offered, didn't ask for)
$35 credit for a case
$50 mail-in rebate
$12 waived for overnight shipping
Grand total for a brand new 8525 Dec '06 = -14$ and I got those additional 200 anytime minutes a month to boot... So... sometimes you can catch AT&T (in my case Cingular) on a good day.