Same with O2-Germany
Same issue here. Using my Dual for 2 days now. Everything worked like a charm (phone, 3G-internet) and then I was travelling by tram (few km) while surfing and then... you know it.
No connection for several hours, network scan shows all available networks, but connecting failes. Several soft-resets didn't help either. Done a hard-reset a minute ago: didn't help. Using the same SIM in my old Magician I experience nothing but a fully working phone.
So... I gotta return that Dual to O2-Germany tomorrow, hoping to get a working one soon.
just got connection after a soft-reset.. but... here is how:
2. entering PIN
3. Dual searches...
4. And after 3-4 seconds, it connects!
5. after again 3 seconds it recognizes 3G
6. after another 3 seconds it looses the connection. Damn sh*t.
// another edit... looks like this is becoming a monologue, uhm?
Since I do not want to give my Dual back to O2 I searched a bit and have come to this solution:
Changing the phone settings does the job. Go to Settings->Phone->Band and choose the appropriate values. In my case there are W-CDMA issues, since sticking to GSM solves my problem. Nevertheless, this is not the way I wanted to use the Dual, if I CAN have 384kbit (no HSDPA around), i WANT it. End of story.
Tomorrow I'll tell O2. I promise.
// update 3
This is obiously turning into a monologue now, but now I know why:
This wasn't an issue with the device. After calling the hotline several times, it turned out that my access-rights to the umts network were altered accidently. The man on the phone did a usual check of this today and changed it instantly and after some minutes the problem and was gone. So to summarize:
Everything is fine with my touch dual.