Polaris: WLAN problems?

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Hi all,
I recently bought my HTC Polaris. It's the first wireless device I have, so I also bought a WiFi router to test it. I do not have any previous experience with WiFi on WinMobile, so the problems I am having could just be due to my newbie-ness...

I initially set my WLan router to WPA-PSK. I was able to get my Polaris connected, but at random times and repeatedly the device would stop receiving data (using IE, Google Maps...) with no apparent reasons. The wlan was still shown as connected in . At other times, it was unbearably slow. Sometimes it was difficult to reconnect after that.

Now I set my router to unprotected WLan, just for the sake of test. The connection with my Polaris seems more stable. I will keep testing.

In both situations there is something that puzzles me. In Settings-Connections-Wireless Lan, Main tab, it shows:
Tx speed = 54 Mbps
Rx speed = 1 Mbps
Also in the Advanced tab, the status is always shown as "Associated to the network" ("Associato alla rete"). I never saw "Connected to the network" ("Connesso alla rete") here.

Is this right? Did anyone else experience problems with the Polaris WLan? Is it possible that it works ok with no encryption, and doesn't with WPA? Please help!

*update*: while I was typing I was looking closely at the Rx speed. It seems to jump anywhere from 1 to 54 Mbps (but mostly stays at 1). I did not move the Polaris during this test. The signal strenght is good. The WLan adapter of my PC (where I'm typing looking at my Polaris screen) shows it as "excellent" and the connection pc-router is absolutely fast and stable.
I have no clue of what it can be.

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Lucio

WLAN Problems

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This may not be related but I am managing to use a Netgear Router with WEP, however I do experience a lot of drop outs but more importantly I can't get any connections with the phone unless the battery saver setting is set for max performance. The phone also gets quite warm after 15 minutes operation on this setting.

Stuart

as enterpryse has suggested you could go to settings>connections> wireless Lan> Power mode and move the cursor to best performance.

let me know if anything changes.

Originally Posted by Jackster

as enterpryse has suggested you could go to settings>connections> wireless Lan> Power mode and move the cursor to best performance.

I'd say this is the best bet too.
But if you still having trouble try to reconfig your router allowing basically anyone regardless of topology to connect with it. And try using your pc simultaneously to see if it’s the router.
It could also be certain pages that you browse or maybe you router is updating too frequently I had that problem the other day because but kept updating my router for me.

And how long does you device take before it get quite hot? would i be out of line if i said maybe its because you're insulating the device with your hand? (I know the device needs to be held lol but that might be the only answer to your problem unless it’s an excessive heat problem then I would consider contacting HTC / the battery manufacturer / processor manufacturer)

Well, I'll be...
I kept trying to duplicate the problem. I set my WiFi router back to WPA as it was before when I was getting problems. Same PSK.

But after the first bad experiences (and my previous post), no more problems. The Rx speed is usually 42 to 48 Mbps now. It looks like this was the indicator that something was wrong in my first attempts, when I always got Rx=1. At 42 or more, everyting goes fast: Opera, Fast GPS, Google Maps... And I did not experience any more connection drops, data flow hangs, or slowness in connecting to the WLan.

The WLan router was already working fine, since I was already connected to it with my pc. I cannot explain why it didn't almost work and it's working fine now. The only thing I changed was the WLan channel. Could this be an explanation?

Originally Posted by Moebius61

The only thing I changed was the WLan channel. Could this be an explanation?

Of course, are there any other wlans around you? If they are on the same channel your router goes down with the speed till a stable connection is established.
Even if you have other wireless device e.x mouse, headset, keyboard. They often transmit on the 2,4GHz band an interfere with wlans.

Can't even load wireless mode!

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I've just received my Touch Cruise and have started setting things up. I'm a previous owner of the Hermes so I know my way around the device. Or so I thought...

Using Comm Manager to start up wireless lan, when I click on the button, it thinks for a while but doesn't load up WLAN. The button stays in the "off" setting. Tried pressing a few times, no luck.

Tried switching off all other connection types and just switching on WLAN - still doesn't work. Tried using the hotlink via "Wireless LAN" icon through settings/connections to turn WLAN on. Still no luck. Resetting makes no difference.

Phone is otherwise working brilliantly. Looks like a driver issue, as I had a similar problem from time to time on the Hermes with Black ROM. Any ideas on what else I could try?

le_paulo

"Resetting makes no difference."

Did u do a soft or hard reset?

@Jackster - both soft and hard reset tried. No difference. But after the hard reset I re-installed Goodlink which threw up an error message "Communication port WIFI is locked down". Which suggests to me that WLAN is visible but access has been restricted somehow.

The question is why (??) and how to undo it...

Nothing a cooked firmware can't fix

Meantime, if anyone knows registry settings I should check to do some basic diagnostics, I'd appreciate it.

Originally Posted by Moebius61

Hi all,
I recently bought my HTC Polaris. It's the first wireless device I have, so I also bought a WiFi router to test it. I do not have any previous experience with WiFi on WinMobile, so the problems I am having could just be due to my newbie-ness...

I initially set my WLan router to WPA-PSK. I was able to get my Polaris connected, but at random times and repeatedly the device would stop receiving data (using IE, Google Maps...) with no apparent reasons. The wlan was still shown as connected in . At other times, it was unbearably slow. Sometimes it was difficult to reconnect after that.

Now I set my router to unprotected WLan, just for the sake of test. The connection with my Polaris seems more stable. I will keep testing.

In both situations there is something that puzzles me. In Settings-Connections-Wireless Lan, Main tab, it shows:
Tx speed = 54 Mbps
Rx speed = 1 Mbps
Also in the Advanced tab, the status is always shown as "Associated to the network" ("Associato alla rete"). I never saw "Connected to the network" ("Connesso alla rete") here.

Is this right? Did anyone else experience problems with the Polaris WLan? Is it possible that it works ok with no encryption, and doesn't with WPA? Please help!

*update*: while I was typing I was looking closely at the Rx speed. It seems to jump anywhere from 1 to 54 Mbps (but mostly stays at 1). I did not move the Polaris during this test. The signal strenght is good. The WLan adapter of my PC (where I'm typing looking at my Polaris screen) shows it as "excellent" and the connection pc-router is absolutely fast and stable.
I have no clue of what it can be.

----------------
Lucio

I got the same problem. I changed the connection settings of ActiveSync to
allow wireless connections when connected to a desktop computer.

Maybe this will fix your problem.