HTC Vogue/Touch - Hardware Buttons Not Working

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Hi,

Three of my hardware buttons have stopped working. (Green/Red/Camera). I can tell they are not physically broken, because if the backlight is off pressing them turns it on.

I have done a hard reset of my phone, and these buttons still do not work.

Does anybody have any idea what the issue might be? And how I can fix it??

Thanks,

Have you installed any new programs recently? Re-flashed to a new ROM?

I tried out PointUI, which I think is what did it. I did not flash to a new ROM.

I did a hard-reset, so I would assume anything PointUI did should have been undone?

Update:

I found that if I repeatedly press the green dial button, the dialer does eventually come up. I don't understand this because it's clear the keypress is registered on the first press as the backlight turns on.

I also just tried flashed the ROM with a slightly newer version from my carrier, still no change. The buttons worked perfectly before today.

Originally Posted by nayr2

Update:

I found that if I repeatedly press the green dial button, the dialer does eventually come up. I don't understand this because it's clear the keypress is registered on the first press as the backlight turns on.

I also just tried flashed the ROM with a slightly newer version from my carrier, still no change. The buttons worked perfectly before today.

Nayr2,
I'm having the same problem, but it's only intermittent. I will let you know if I find the culprit. I just soft reset and they are working again. It seems to work for awhile and then they just stop working... Weird. I'm using OMJ's WM6.1 107.3 ROM. What programs have you recently installed?
DJ

I RMA'd my phone, it must be a hardware issue. I've started experiencing lockups recently as well.

Does your storage card work? I found that whenever the buttons stopped working the storage card disappeared as well. They must have a common chip that controls them.

Originally Posted by nayr2

I RMA'd my phone, it must be a hardware issue. I've started experiencing lockups recently as well.

Does your storage card work? I found that whenever the buttons stopped working the storage card disappeared as well. They must have a common chip that controls them.

Storage Card working fine... I did have some strange corruption issues with my storage card on some earlier ROMs... I'll look into it.

DJ

I'm having the same issues as the rest of you. The only program that I did install was PointUI. After removing it thats when it started acting up. When its off it won't charge and then when you try to turn it on it won't react to the power button.

Something with PointUI because I just installed it on my Tilt and it's doing the same thing.

I had the same issue. But I am sure that's hardware. Those three buttons stopped working. And in order to turn on the phone when it's shut off, I need to take off the battery and put it back in. Otherwise, the power button didn't work.

When I tried to update the ROM to the latest Sprint version, the update failed and my phone was totally dead. I looked into the forum and tried almost every effort but still couldn't bring it back to life.

I then got a new one.