Problem Installing Taster Map

[Thakidfrom235]

I installed the tomtom 6 from the instalation cd, then used activesync.

after it installs i click tomtom and it says i can download 1 free city map.

the problem is that when i press download it gives me a error message that says
Error download failed, cannot create pruduct code.

the map i am trying 2 download is Brooklyn, NY (usa)

i tried contacting tomtom and so far no help,

*update* tomtom linked the map with my account so that i can download it.
i downloaded the map but the file type is "application" i dont know how to get this to work on my touch cruise
i synced and placed it in the tomtom folder but that did nothing. Is this the correct file type that i am supposed to have? did i put it in the correct spot? I have no idea what to do.

any1 have any ideas? Thanks

[reyjabs]

Originally Posted by Thakidfrom235 I installed the tomtom 6 from the instalation cd, then used activesync. after it installs i click tomtom and it says i can download 1 free city map. the problem is that when i press download it gives me a error message that says Error download failed, cannot create pruduct code. the map i am trying 2 download is Brooklyn, NY (usa) i tried contacting tomtom and so far no help, *update* tomtom linked the map with my account so that i can download it. i downloaded the map but the file type is "application" i dont know how to get this to work on my touch cruise i synced and placed it in the tomtom folder but that did nothing. Is this the correct file type that i am supposed to have? did i put it in the correct spot? I have no idea what to do. any1 have any ideas? Thanks

Download and install TomTom Home on your PC/Laptop and from there update your device map.

[Thakidfrom235]

Originally Posted by reyjabs Download and install TomTom Home on your PC/Laptop and from there update your device map.

i already have tomtom home on my PC, when i click update device or add maps, it says:

1) connect device to computer
2)switch on your tomtom device
3)If device ask do u want 2 connect to computer click yes on tomtom device
After a few moments computer should recognize the tomtom device and continue automatically.

I connect my phone and it active syncs, but the device never gets recognized by tomtom home and there is no way to "turn it on".

i have no idea what to do, this is very frustrating

[reyjabs]

Originally Posted by Thakidfrom235 i already have tomtom home on my PC, when i click update device or add maps, it says: 1) connect device to computer 2)switch on your tomtom device 3)If device ask do u want 2 connect to computer click yes on tomtom device After a few moments computer should recognize the tomtom device and continue automatically. I connect my phone and it active syncs, but the device never gets recognized by tomtom home and there is no way to "turn it on". i have no idea what to do, this is very frustrating

The best way I could think of at this time is and start from Fresh Installation. Thats what I did when I was having problems with HTC mail.
After Hard reset, I installed first the Tom Tom software, acivated Tomtom on the device and saved the map tothe MicroSD card. softresetted and connect it to my Laptop (XP), then activated connection with my Tomtom Home and the device.

[Thakidfrom235]

i just tried a fresh installation, i hard reset my cruise and reinstalled tomtom.
i still get the error message when trying to download the map. tomtom home still doesnt recognize my device.
Any ideas?