from O2 press office
Hello. O2 press office here. Thanks for the opportunity to say something. As you know, we've been looking after customers on a case by case basis, but I'm pleased to tell you that this data speeds issue is all sorted now. Can I explain?
The vast majority of our 3G customers are able to access the internet on their mobile device at speeds of up to 384 KBps or typically up to 1.3 MBps if they have an HSDPA-enabled device. The O2 network is fully HSDPA-enabled and we will be further increasing the maximum speeds available on HSDPA throughout the year, up to 7.2 MBps.
Because of a provisioning error which came to our attention last week- thanks to this forum - a small proportion of our 3G customers have not been getting these higher speeds.
We apologise to those customers who were affected. The issue is simple to fix and we will be doing so this week. If you still have problems after that, all customer services representatives are now fully briefed on what to do if you call O2 in the normal way.
We would like to answer any questions you have on this matter. O2 UK's Head of Technology Engineering has offered to field your questions tomorrow. If you would like to post questions and comments tonight and tomorrow morning I will gather them all together, get him to answer them and then post the answers tomorrow afternoon. Does that work for you?
O2 press office