Originally Posted by andyturner  

What are you using to test the speed?

i've been using http://text.dslreports.com

Personaly I think the problem with slow HSDPA speeds on the O2 network have nothing to do with the phone, but rather the fact that O2 has only recently begun to roll out it's HSDPA network.

I'd imagine that for the first while, the speeds will not be great, thinking around 1 MBit*, then as the roll out progresses the HSDPA speed will increase to it's full capacity.

I know that T-mobile had slow HSDPA speeds when they first rolled it out.

*don't know the exact speed as this is going from memory

Coverage varies. Good in some spots bad in others. Radio comms is funny stuff!

I complained about my speed of 130k to O2 because I was getting 400k on Edge previously. They upped my speed as a result and I'm now seeing 650-700k in the same location...

@rickgillyon:

Can you please tell us how you managed to get this speed upgrade? I've tried O2 customer services five times now and every time I get variations on the the same answer:
"there is not a speed limit, there is no available upgrade in speed, its all down to your network coverage and congestion."

I think their answers are complete bollocks. I've now tested my HSDPA speed all over london (and at different times), in preston, manchester, glasgow, leeds and on the train periodically going up the west-coast mainline in the UK and have never ever seen a speed more than 134kbps.

So - can you tell us annoyed customers exactly who to speak to at O2 or exactly how to complain to them to get a decent speed. They have this annoying policy of firewalling the tech support team from the customer by getting customer services to ferry questions to and fro between customer and tech support.

It be nice if someone with proper speed HSDPA could post a little video of them doing a speed test on their phone whilst using the O2 network so that we can direct the obfuscating tw@ts at O2 CS to the website just to prove they're talking nonsense.

sorry for the slightly ranting tone, but the more people make a noise to O2 CS, the better chance we have of getting decent HSDPA speeds.

I have a business account, I just emailed the standard CS email address for business users. The 130k is the limit, as they clearly told me mine had been upped from 128k. Problem is you don't have the direct contact with support without a business account. Good luck!

2k difference? I thought buisness was capped at 340kbps, this is really annoying but I reckon its only because O2's HSDPA is fairly new, maybe if Apple were to unleash a 3G iPhone O2 would hurry up

I probably wasn't clear, I think people are showing around 130k because O2 by default are capping HSDPA at 128k (or close).

After being run around in hoops for over a month with regards to data speed being limited to 128k second, no one could give me this answer that higher speeds are only available to business users.

Finally now I know why. Thankyou.

Rang o2 customer services again today, told them this limit, they admitted it (why didn't they before) and can now termiate my account early.

Thankyou for this forum!

God bless!

Daniel

Originally Posted by rickgillyon  

I have a business account, I just emailed the standard CS email address for business users.

thanks for the info, mate.
But could you help us out a bit more.... can you give us the email address of the business CS team?
The one on the O2 website is for us second-class customers and the webform limits is 150 characters...
good grief its like drawing blood from a stone when you're trying to get info from O2.

At least if I have it in writing (of electronic sort at least) directly from O2 telling me I'm capped at 128K if i'm non-business user, then I can take it from there with complaints etc.
Not sure if i'm willing to terminate my contract because I love my phone and I'm on a good tariff... but at least I get to shout at someone higher up than a CS call centre lackey.

thank to you all so far. what a top-notch forum this is.