Phone Doesn't Ring when in the standby mode !! Help Please!!

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After a reboot it works fine for a few days (2-3 days)
Then the prblem starts.If you manually put it in standby mode (screen off) and make a call to the phone it rings. But if you wait till it goes to standby mode by itself it wil not ring. But it will show that you had a missed call when you resume the phone.
If you manually put it in standbye mode it starts doing i after while.

If you hard Reset the phone and resinstall everything, it works fine for a month or so then it starts doing the same thing as abovee.

Has anyone experienced this?
Is this a defective phone?

Thanks,

Phone not ringing when in standby

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actually i've been having the same problem. every once in a while when i turn my phone back on from standby, i get all the text messages and missed calls that i got during the time it was in standby. i know this happened often with older versions of wm, but i thought it'd be fixed by now.

it happens about once a month, but it'd be nice to not miss important calls since i use it for work

Originally Posted by lftrejo

actually i've been having the same problem. every once in a while when i turn my phone back on from standby, i get all the text messages and missed calls that i got during the time it was in standby. i know this happened often with older versions of wm, but i thought it'd be fixed by now.

it happens about once a month, but it'd be nice to not miss important calls since i use it for work

This is really interesting. It seems to happen on some phones but not on some others. in out office it happens only on that one phone. I wonder if some of the phones are deffective.

I have the same problem with my phone and it is really frustrating. My phone still doesn't seem to ring or vibrate even sometimes when I bring it out of standby mode. The screen flips on and I get a notification...but no vibration or sound.

I frequently check to be sure that my notifications are set up in the settings properly. Weird.

Originally Posted by brynhewko

I have the same problem with my phone and it is really frustrating. My phone still doesn't seem to ring or vibrate even sometimes when I bring it out of standby mode. The screen flips on and I get a notification...but no vibration or sound.

I frequently check to be sure that my notifications are set up in the settings properly. Weird.

We spoke to HTC about this. They said it's a known problem and they are
working on it.

Have you tried a hard reset? (hold Talk & End together and press the rest button. ****Be carefull this wipes out all data and reinstalls everything**).


We found out that for the time being rebooting soelves the problem for a few days. Hard reset solves the problem for a few weeks.

I have done a Hard Reset earlier with some success (for a few days). I find that a reboot typically solves the problem only for a couple of hours. I will eagerly await an HTC fix. haha.

Originally Posted by brynhewko

I have done a Hard Reset earlier with some success (for a few days). I find that a reboot typically solves the problem only for a couple of hours. I will eagerly await an HTC fix. haha.

Try disabling time synchronization under the phone options. That's seemed to have "fixed" my issue I experienced almost daily. I'm going on three weeks with no freezes.

Originally Posted by avoges

Try disabling time synchronization under the phone options. That's seemed to have "fixed" my issue I experienced almost daily. I'm going on three weeks with no freezes.

Did that fix a freeze problem? Ours doesn't freeze. You can easily bring it out of standby. But while in standbye it doesn't ring. Are we talking about the same problem?

Thanks,

Originally Posted by SultanH

Did that fix a freeze problem? Ours doesn't freeze. You can easily bring it out of standby. But while in standbye it doesn't ring. Are we talking about the same problem?

Thanks,

Maybe you're right, I experienced a slightly different issue. My phone wouldn't ring when someone called AND I couldn't bring it out of standby - it would not respond to a power button press. Disabling time synchronization fixed this and it now always rings.

I used to have this issue when I had my Touch checking my email once every hour. After a hard reset and changing to manual email sync the problem has been eliminated.

Keep in mind there is still an issue when the battery drops below 30% where the phone will not wake up for notifications. A charge and soft reset will fix this issue.

Hope this helps.