Thanks Meter 38
Join Date: Sep 2006
Location: Denver, Colorado
Originally Posted by 123Rebals
On the advice of the AT&T phone customer support, I took my phone back to the local AT&T service center this morning.
The tech took one look at it and said "OH the red light of death" She asked me if I had a receipt and I told her no that I purchased it online. She then typed a little asked for my phone number and then went to the back for about 10 minutes. When she returned she handed me a new phone already set up ready to go.
I was sooooooo relieved. As a former Verizon customer, they would have never taken care of the customer like the two AT&T reps I dealt with did. Thank you AT&T
New Phone #$!@#$!@ Yeah!!!!!!
I was still not sure which caused the problem -the 3 way adapter or the phone charger that the guy I purchased the phone sent me. I thought it had to be the adapter. Feeling lucky, I plugged in the car charger and the red light came on. In a milli-second I yanked the phone out and my phone shut down.
Panic. I slowly hit the power button while lifting up a huge prayer. It booted up. Hugh sigh!!!!!!!!!!!!
I plugged the adapter into my computer USB and the phone and was prepared to yank it out as well. Nothing. Phone works fine.
Car charger is now in the trash. I am convinced that the RLOD is a power/charging issue. Something is happening during this process and the phone gets fried
Wow, you really lucked out with AT&T there!
I am totally with you on the RLOD problem - my first phone was replaced because of that. I have taken extreme care to only use chargers that have the proper ratings. I think that the dual-purpose HTC USB connector may be part of the problem because sometimes when I sync, it loses connection, then gains it back again, if I even gently move the unit a few inches. I think some USB connectors fit tighter in the port, but I am very worried about the quality and reliability of that port. I have taken extra care every time I plug in and remove a cable, and yet this is still a niggling concern. I don't want to have to go thru another return, but I may before my 1 year warranty is up.
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