TomTom 6 Compatibility

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Right here we go folks: TomTom 6. Kasier (MDA III) 6.1 (no thrills ROM).

I installed TomTom onto my first Kaiser (standard ROM) no problems and it worked fine until the unit died. I have a replacment device and have requested a new code from TomTom. They have said that the MDA III is not compatible and pointed me to the list of devices which are compatible. What's on there, yes the MDA III, TyTnII etc. I pointed this out to them and they said it was wrong, the device does not work with TomTom and they wont give me a new code until I provide proof of another device (other than the Kasier)!!

Has anyone else had issues or is it TomTom support being lame as usual?
Thanks.

What a load of rubbish. If TOMTOM do not provide support for the HTC Kaiser/TyTN II/Vario III, then why do most Shops (eXpansys, totalPDA, etc.) sell it with a trial version? I'd tell them to get stuffed and send you the code, they're just being idiots...

Wow! They are being incredibly obtuse. It's their compatibility list, it's hardly your fault that it's 'wrong' and in any case I don't think it is. I think you need to speak to a different support person, somebody that knows their arse from their elbow.

Yep, I think I'll give them a call and get it sorted. Watch this space...

Hi,
In France, i encountered worries with tomtom traffic (nearly lost a week
of "subscription fee") because of Tomtom servers failure(guessed, they never admit clearly any reponsability), and followed a kind of farcical exchanges with their support, but they didnt offer me a real kind /commercial gesture(2-3 days of traffic for a week lost !) and they shown themselves arrogant, obtuse, taking me for an idiot.
Not at all paying careful attention to their...paying customers.
Good luck so !
Regards

This just in from TomTom support:

"I have confirmed again with our PDA Specialist and they have stated that there is a huge difference between the MDA III and the MDA Vario III. Since you have the MDA Vario III we are unable to provide you with another activation code."

Odd how they list the TyTn II as a compatible device.

That's ridiculous. I can understand your frustration! Here's the eXpansys Kaiser page, do a Ctrl+F for TOMTOM and it states under the Technical Details:

• GPS
- Internal GPS antenna
- Standalone GPS abd A-GPS mode
- TomTom Navigator 6 Edition (TomTom 6 Taster Edition)

Have you tried showing TOMTOM Support anything like this (which clearly proves that the Kaiser is supported/compatible)?

Yes I emailed them a link to the £500+ package that expansys do with TT6. Lets see what they say this time!

This is a joke, surely:

"The compatibility of your device has been confirmed from our Technical Support Team who are Specialist in PDA products."

Time to phone them and go beserk I reckon!

It's the kind of situation where you want to laugh and cry at the same time. There's not really much left to do apart from argue the toss with them untill they oblige. Good luck and let us know how it go's.