Huge SMTP problem with WM 6.1

[cornell2]

Unfortunately I narrowed this down to the WM 6.1 upgrade. I can no longer send emails.
+ T-Mobile Dash (aka Excalibur aka HTC s620)
+ RUU_Excalibur_WM61_Kavana_080408_WWE installed
(generally working wonderfully!)
+ 2 different Pop3/SMTP email accounts (my own domains, hosted by godaddy)
+ EMail settings set-up on the dash (not using My Tmobile as a gateway)
(SMTP uses authentication, no ssl and port-80)

Emails were working just fine for 2 years under WM5, 6. After I installed 6.1 ... receiving worked fine, and still does.

Sending emails would work for a few hours, then I would get a vague error message (error - something is wrong - check the settings or that the network is working)

For a few days I was able to sometimes get it to work if I toggled SSL for outgoing. But no more.

The only way I can get emails to send is to delete the email settings, and re-set it up again as new. Then after a few hours it fails again.

After hours and hours of playing and on the phone with tech support - we've determines that the settings are (and always have been) correct and that there are no network or hosting problems. And the phone is brand new.

The email sending worked fine until the 6.1 upgrade.

Any suggestions, insights, help, therapy, anything???

Thanks!


Please someone help out - I'm going nuts.

[indiekiduk]

You should change your password because if you have been using unsecured smtp for 2 years it's likely someone has already stolen it. Turn on SSL and keep it on ;-)

Not sure why it would fail after a few hours though.

[D-ville Solja]

reconfigure your connection settings

[cornell2]

Originally Posted by D-ville Solja reconfigure your connection settings

Not to sound too sarcastic - but can you be a little more vague? ; ) "tweak the settings" ... hmm. OK.

After hours and hours of troubleshooting (and I'm no newbie) with the mobile provider, hosting company etc ... I think we've reset, reconfigured just about everything.

The only thing that works - temporarily - is if I delete the entire email account from the phone, and the create a new (identical) one. It will work for a few send/receive sessions, then the same sending problem will occur ... never to recover until I repeat that process.

If anyone has any specific experience with this problem (or specific suggestions) - I'd really be grateful !

[D-ville Solja]

lemme get everything straight first, your saying you upgraded to 6.1 correct? and now your email account wont let u send emails correct? well is your EDGE working? can u still get on the internet with no problem?

[cornell2]

Originally Posted by D-ville Solja lemme get everything straight first, your saying you upgraded to 6.1 correct? and now your email account wont let u send emails correct? well is your EDGE working? can u still get on the internet with no problem?

yes yes yes yes yes
After 11 hours of testing and troubleshooting over the past 2 weeks - we've definitely covered the basics.
In case you were wondering
+ the phone is turned on
+ I am pressing the buttons on the device as opposed to trying to use tele-kinetic ability (which can be inconsistent)
+ My eyes are opened and are in working order
+ I made sure I was in no tunnels, caves, canyons or steel-concrete enclosed bomb shelters
+ I verified that my network provider (T-Mobile) did not go out of business, or suddenly remove all their cell towers
+ I verified that most my 2,000 email contacts (potential recipients) have not been abducted by aliens who also deleted their email accounts.


Also
+ This is happening with 2 different email accounts.
+ The Pop3 and smtp servers are indeed working - since
a. I am able to put the settings in my PC, and another phone device (a older sprint phone that allows me to setup pop/smtp) - send/recieve emails work fine
+ Emails were working fine before I upgraded to WM 6.1
**
+ EMails worked ok for the first 2-3 days then the trouble started.
+ I can only get emails to send now when I delete the account, and create a new one (with identical settings). This lasts for a few hours before it fails to send.

+ I've been on the phone troubleshooting with tmobile and my hosting company for hours on end - trying all sorts of funky settings and tests ...
They hosting company seems to have determined that the smtp request is never getting to them; tmobile verified in great detail that the network is working.
Their idea was something along the lines of "the email client part of upgrade of WM 6.1 seems to be deleting a security certificate" or something .

I dunno about that - but it is clear that something is going on with the email client. The network, and email hosting is just fine, as are the settings.


Hope some of this helps - and that someone has some ideas I can try.


Oh - and just to pre-empt some suggestions:
1. No I won't change to linux, a mac or an iphone - but thanks for the suggestion.
2. I have checked out that I have not transported into an alternate reality, where everything is pretty much the same as in this reality - except my emails don't work.
3. Yes, I am using a Dash/HTC s670 - the battery is charged, and I have powered down, taken the battery and sim card out, hopped on one foot and made sure I have no other software running (even on all my pc's) before I powered it back on.
4. Yes, I can make phone calls and do everything else
5. yes, I have an internet connection - and the proper one (GPRS - but have also tried this via the wifi connection.
6. No I am not talking on the phone or browsing the internet during the ill-fated email sending.
7. I am pretty sure there is no conspiracy between t-mobile and my hosting company to block me from sending emails - only from this phone.
8. There are no unusual limitations or special issues with my hosting company about sending these emails.
9. I've tried sending to myself, others, multiples etc ... no difference.
10. It happens with more than one email address/domain.


Thanks for all the help! Sincerely. Thanks. I really need to solve this.

[pudgedaddy]

not sure if this helps, but i too cannot send via smtp, but one thing i found out is the email account ( as i found out) i setup (which was my ISP's ..Cox Communications) blocks smtp transmissions sent via proxy (which is what you go through via edge or gprs,...not sure about wi-fi though).

[cornell2]

Originally Posted by pudgedaddy not sure if this helps, but i too cannot send via smtp, but one thing i found out is the email account ( as i found out) i setup (which was my ISP's ..Cox Communications) blocks smtp transmissions sent via proxy (which is what you go through via edge or gprs,...not sure about wi-fi though).

I had tmobile level-3 tech support (aka as their obi-wans) conferenced in with my hosting company (godaddy) - and tmobile specifically asked about the proxy issues. Nope. Nice suggestion

PLEASE note everyone - MY issue is not merely "I can't get my emails to send" ... as if I am trying to figure out the proper settings or trying to get email sending to work for the first time
Emails USED to send until I upgraded to WM 6.1 ... for 2 years
If my settings were wrong, if there were some incompatibility between the network and my smtp server then my emails would NEVER have sent.
As it is ... they send sometimes (when I set up the email client with a new account).

[D-ville Solja]

wow im not sure about that one then, sorry

[cornell2]

Originally Posted by D-ville Solja wow im not sure about that one then, sorry

A lot of the senior members here (including yourself) seem to know what they are talking about and are quite helpful - despite many others answering without bothering to read the question. So thanks

I honestly and at a brick wall here. The only thing that seems to make sense is some sort of concept that involves my smtp settings being corrupted (upon saving or sending) ...
And I mean corrupted - since they work consistently for a few hours and then stop.

Other than that, I haven't a clue - neither do tmobile nor my hosting (and for once I feel sorry for them - since the time they put in trying to troubleshoot far exceeds any profit they might make from me).