USB Transfer Problem. Help!

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Hi all, can anyone sort this -

When i connect via usb i choose 'disk drive' to transfer files/music etc to the phone. Everty time i try to transfer anything it says on the PC (windows xp) 'cannot copy xxxx - the path is too deep'

Has anyone else had any problems or does anyone have any ideas? Thanks

My first reaction is to say that wherever you're trying to copy from or too has a long pathname. Are you trying to copy individual files or whole folders, and where are you trying to copy from/to (e.g. My Documents)?

Originally Posted by Dark Fire

My first reaction is to say that wherever you're trying to copy from or too has a long pathname. Are you trying to copy individual files or whole folders, and where are you trying to copy from/to (e.g. My Documents)?

It doesn't matter how long the filename is it still says it. I've tries individual files and full folders but still the same. And i've tried copying from/to all sorts of different places but still no joy???

Hmmm. Maybe the way that Windows is transferring files is malfunctioning. This is definitely an advanced problem, which requires an expert.

*Waits for expert*

First of all, try another USB port. If that doesn't work, try this, in order. stop after the diamond works:

1- uninstall/reinstall activesync, then try accessing files with it.
2- Stop the Diamond usb drive by clicking the safely remove device icon. Then plug it again.
3- Uninstall all USB Root hub in your windows device manager, then reboot computer.
4- Hard Reset device.
5- Reinstall Windows
6- Return Device.

Can you try moving a file name with 8 chacters or less from your c:\ to the phone? Eg c:\song.mp3 to your phone

Also, what OS are you using? What file system does the phone 'disk' show up as in windows?

Originally Posted by someone1234

Can you try moving a file name with 8 chacters or less from your c:\ to the phone? Eg c:\song.mp3 to your phone

Also, what OS are you using? What file system does the phone 'disk' show up as in windows?

It shows as fat32. ?

this simply means the files are under a folder tree with too deep or too long with characters. such as:

C:\My Documents and Settings\Andrew Loh\Documents\my structural folders\andrew loh\scanning\pdf\finanacial documents\banking stuff\hong kong bank\bank statement\date 2008-06-09\page 1\200806091211224412.pdf

Simpliest thing first.....take your diamond to another computer.....confirm if it's computer problem or diamond problem

Originally Posted by andrewloh

this simply means the files are under a folder tree with too deep or too long with characters. such as:

C:\My Documents and Settings\Andrew Loh\Documents\my structural folders\andrew loh\scanning\pdf\finanacial documents\banking stuff\hong kong bank\bank statement\date 2008-06-09\page 1\200806091211224412.pdf

Thats not the problem tho. I can't even transfer a file called pic1.jpg!